Eirini Iliadou
Athens
Summary
Dynamic hospitality professional with proven expertise in front office management and guest relations, with extensive experience mainly in Mykonos and recently in Switzerland. Strong in team leadership and skilled in enhancing guest experiences while assisting in increasing hotel revenue. Adept at multitasking and problem solving, I bring a track record of critical thinking and organizational excellence. My aim is to support and empower teams to deliver the highest standard of service while contributing to the long-term success of the company. A human-centered individual, I thrive in collaborative environments and am passionate about learning and empowering teams to achieve growth while creating memorable guest experiences.
Overview
7
7
years of professional experience
Work History
Assistant Front Office Manager
Ultima Collection
Gstaad
12.2024 - Current
- Trained team members to ensure adherence to established procedures.
- Inspected team performance to verify compliance with operational standards.
- Developed procedures to enhance guest experience and front office operations.
- Enhanced room upselling strategies to boost hotel revenue.
- Handled guest complaints professionally, contributing to improved guest relations.
Front Office Manager
Bill & Coo Hotels / Leading Hotels of the World
Mykonos
04.2024 - 11.2024
- Supervised front office, concierge, drivers, and bell boy to ensure adherence to hotel and Leading Hotels of the World procedures.
- Collaborated with outlets to increase sales in our restaurants, spa, and hotel services, enhancing overall guest experience and Hotel Revenue.
- Guest complaints handling.
- Managed front office cash flow, budgeting, and financial reporting.
- Coordinated daily operations to maintain seamless front office functionality.
Front Office Supervisor
Bill & Coo Hotels / Leading Hotels of the World
Mykonos
04.2023 - 10.2023
- Supervised front desk operations, ensuring exceptional guest service and smooth check-ins/check-outs. Managed and trained front office agents, resolved guest concerns, and maintained seamless communication between departments. Assisted the Front Office Manager in daily operations, improving workflow and optimizing guest satisfaction.
Guest Experience Agent
Bill & Coo Hotels / Leading Hotels of the World
Mykonos
04.2022 - 10.2022
- Responsible for delivering exceptional guest service by handling check-ins, check-outs, reservations, concierge services and guest inquiries. Ensured smooth communication between guests and hotel departments, providing a welcoming and efficient experience.
Front Office Agent
Mykonos Blanc - LVX Preferred Hotels
Mykonos
05.2021 - 09.2021
- Answered phone calls and emails
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Processed payments for room charges, incidentals, and other fees.
Front Office Agent
Crystal Waters
Lefkada
06.2020 - 10.2020
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Processed payments for room charges, incidentals, and other fees.
- Assisted in the preparation of reports and presentations.
Front Office Agent/Concierge
Avaton, Myconian Collection Hotels & Resorts
Mykonos
05.2019 - 09.2019
- Performed check-ins, check outs, concierge services
- Assisted in the preparation of reports and presentations.
Front Office Agent (Internship)
Grande Bretagne, Luxury Collection Hotels & Resorts
Athens
05.2018 - 10.2018
- Maintained front office cleanliness and organized supplies to increase productivity.
- Directed guests to correct departments, rooms, and staff members.
- Participated in check in and check out procedures
- Promoted hotel services and facilities to guests during their stay.
Education
BBA - Tourism And Hospitality
IEK AKMI
Athens09-2017
Skills
- Microsoft Office Suite
- PMS expertise: Opera, Protel, Fidelio, Hart, Cloudbeds
- Organizational skills
- Calm under pressure
- Critical thinking
- Team building
- Customer relations
- Multitasking Abilities
Languages
Greek
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Timeline
Assistant Front Office Manager
Ultima Collection
12.2024 - Current
Front Office Manager
Bill & Coo Hotels / Leading Hotels of the World
04.2024 - 11.2024
Front Office Supervisor
Bill & Coo Hotels / Leading Hotels of the World
04.2023 - 10.2023
Guest Experience Agent
Bill & Coo Hotels / Leading Hotels of the World
04.2022 - 10.2022
Front Office Agent
Mykonos Blanc - LVX Preferred Hotels
05.2021 - 09.2021
Front Office Agent
Crystal Waters
06.2020 - 10.2020
Front Office Agent/Concierge
Avaton, Myconian Collection Hotels & Resorts
05.2019 - 09.2019
Front Office Agent (Internship)
Grande Bretagne, Luxury Collection Hotels & Resorts
05.2018 - 10.2018
BBA - Tourism And Hospitality
IEK AKMI