Eleftheria Siouziou
Athens
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
6
6
years of professional experience
Work History
Head Waitress
Badrutt’s Palace
11.2022 - Current
- Enhanced dining experience through expert menu knowledge and personalized recommendations.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Waitress
Matsuhisa
05.2022 - Current
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests'' needs throughout their meal.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Matsuhisa
05.2022 - Current
- Streamlined drink preparation processes for faster service, resulting in higher customer satisfaction.
- Maintained a clean and organized bar area, adhering to health and safety standards to ensure guest wellbeing.
- Followed strict recipes and drink measurements to minimize product used.
Food Runner
Badrutt’s Palace
12.2021 - 03.2022
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Food Runner
Matsuhisa
05.2021 - 09.2021
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleared tables immediately after guests left in preparation for next party.
Waitress
Gigifioggos Wine Bar
10.2020 - 05.2021
- Increased wine sales by effectively communicating the unique characteristics and flavor profiles of various wine selections.
- Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
- Communicated with guests to record orders and assess needs.
Assistant Waitress
Nammos World
05.2020 - 09.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress
Bungallow 19
04.2019 - 05.2020
Bartender
Badrutt’s Palace
11.2022 - Current
- Learned how to make wide variety of mixed drinks.
- Operated POS system to collect payments from customers.
- Prepared classic, modern and unique cocktails for each customer.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
Barista
Coffee Berry
03.2019 - 05.2020
Barista
Everest
10.2017 - 10.2019
Education
Bachelor - Hotel, Motel, And Restaurant Management
Le Monde
Athens 05.2025
Bachelor of Science - Physical Therapy
Aegean College
Athens 04.2019
High School Diploma -
4th High School
Ilion, Athens06.2017
Skills
- Food and Beverage Pairings
- Menu Presentation
- Upselling Techniques
- Service Prioritization
- High-Volume Dining
- POS System Operation
Sales Techniques
- Guest Engagement
- Allergy Awareness
- Interpersonal Skills
- Problem Solving
- Upselling
- Food and Beverage Service
- Team Player
Languages
English
Bilingual or Proficient (C2)
Timeline
Head Waitress
Badrutt’s Palace
11.2022 - Current
Bartender
Badrutt’s Palace
11.2022 - Current
Head Waitress
Matsuhisa
05.2022 - Current
Bartender
Matsuhisa
05.2022 - Current
Food Runner
Badrutt’s Palace
12.2021 - 03.2022
Food Runner
Matsuhisa
05.2021 - 09.2021
Waitress
Gigifioggos Wine Bar
10.2020 - 05.2021
Assistant Waitress
Nammos World
05.2020 - 09.2020
Waitress
Bungallow 19
04.2019 - 05.2020
Barista
Coffee Berry
03.2019 - 05.2020
Barista
Everest
10.2017 - 10.2019
Bachelor - Hotel, Motel, And Restaurant Management
Le Monde
Bachelor of Science - Physical Therapy
Aegean College
High School Diploma -
4th High School
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