Overview
Work History
Education
Skills
Languages
Personal Information
References
Websites
Profile & Objectives
Timeline
Generic
Eleni NTONTOU

Eleni NTONTOU

Obergrundstrasse 28,Lucerne

Overview

3
3
years of professional experience

Work History

Junior Housekeeping Supervisor

Mandarin Oriental Palace Lucerne
Lucerne
02.2024 - Current
  • Providing training to new employees
  • Manage inventory
  • Issue supplies & equipment to staff
  • Attend to staff meetings
  • Inspection of all guest rooms/public area
  • Coordinated with other departments
  • Managing opening & closing shifts
  • Responsible for the minibar storage
  • Administration tasks

Housekeeping Supervisor Trainee Internship

Mandarin Oriental Palace Lucerne
Lucerne
08.2023 - 02.2024
  • Room Attendant/Public Area trainee
  • Housekeeping Supervisor Trainee
  • Assign housekeeping tasks
  • Preparing reports
  • Managing Lost & Found
  • Inspection of guest rooms
  • Provided feedback on employee performance
  • Performed periodic deep cleaning tasks to maintain hygiene standards

F&B Service & In-Room Dinning Internship

B2 Boutique Hotel + Spa Zurich Enge
Zurich
07.2022 - 12.2022
  • Taking orders, serving, refilling beverages
  • Serving guests at breakfast, lunch & dinner
  • Responsible of the restaurant's stations
  • In charge of the breakfast buffet
  • Bar training
  • Room service

F&B Service Internship

Park Hotel Schwert St. Gallen
St. Gallen
05.2021 - 10.2021
  • Serving, refilling
  • Food runner
  • Serving guests at breakfast, lunch & dinner
  • Housekeeping Department support

Education

BA in Hotel & Hospitality Management - Business & Hotel Management

B.H.M.S. Business & Hotel Management School
Lucerne, Switzerland
07.2024

Higher Diploma in Hospitality Management -

B.H.M.S. Business & Hotel Management School Luzern, Switzerland
07.2022

Postgraduate Diploma in Hospitality Management -

B.H.M.S. Business & Hotel Management School Luzern, Switzerland
04.2021

High School (Lyceum) -

Dionysos 1st Vocational School ''ZENON'', Dionysos, Greece
06.2020

Secondary School -

Anoixi Gymnasium, Anoixi, Greece
06.2017

Skills

  • Proficient user (Word, Office, PowerPoint and Excel)
  • Customer service-focused
  • Training and mentoring

Languages

Greek mother tongue, English fluent (ECPE degree), German basic hospitality knowledge related in speaking (A4)

Personal Information

Date of Birth: 12/11/02

References

Isabel Welter, Head of Internship Department, B.H.M.S. Business Hotel Management School, Switzerland, +41 41 248 70 02, Isabel.welter@bhms.ch

Profile & Objectives

Recent Hospitality Management graduate with a strong foundation in hotel operations and guest services, driven to enhance customer satisfaction. Experienced in high-pressure settings and fluent in multiple languages, I am eager to apply my skills in a dynamic hospitality role to deliver exceptional service and support administration and operational success.

Timeline

Junior Housekeeping Supervisor

Mandarin Oriental Palace Lucerne
02.2024 - Current

Housekeeping Supervisor Trainee Internship

Mandarin Oriental Palace Lucerne
08.2023 - 02.2024

F&B Service & In-Room Dinning Internship

B2 Boutique Hotel + Spa Zurich Enge
07.2022 - 12.2022

F&B Service Internship

Park Hotel Schwert St. Gallen
05.2021 - 10.2021

BA in Hotel & Hospitality Management - Business & Hotel Management

B.H.M.S. Business & Hotel Management School

Higher Diploma in Hospitality Management -

B.H.M.S. Business & Hotel Management School Luzern, Switzerland

Postgraduate Diploma in Hospitality Management -

B.H.M.S. Business & Hotel Management School Luzern, Switzerland

High School (Lyceum) -

Dionysos 1st Vocational School ''ZENON'', Dionysos, Greece

Secondary School -

Anoixi Gymnasium, Anoixi, Greece

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Eleni NTONTOU