Elona Spahiu
Lugano
Profilo professionale
Senior Retail Manager with 15+ years of experience leading multi-site operations in Eastern Europe across fashion, cosmetics, and luxury retail. Proven track record in outlet management, P&L; responsibility, KPI achievement, team leadership, and customer experience excellence. Skilled in driving sales growth, operational efficiency, and team development in multicultural environments. Fully flexible for international travel.
Panoramica
25
25
anni di esperienza
Esperienza lavorativa
Brand Ambassador
Armani (L’Oreal Group), Staffing Agency / Manor
Lugano
06.2024 - 11.2025
- Provide personalized customer service and premium product consulting.
- Represent luxury brands ensuring a top-tier client experience.
Senior Account Manager / CEO
Liu Jo, Pinko, Miss Sixty
Vlore/Tirana, Abruzzo
04.2009 - 09.2023
- Managed multi-site retail operations and drove sales growth across regions.
- Oversaw KPI monitoring, P&L; management, procurement, visual merchandising, and digital initiatives.
- Recruited, trained, and developed teams, ensuring alignment with premium brand standards.
Regional Counter Manager
L&R; Health & Beauty GmbH
, Southern Albania
04.2018 - 08.2023
- Managed portfolios of luxury cosmetic clients and ensured premium service delivery.
- Developed strategic sales initiatives to increase market share.
Senior Real Estate Advisor
Beauty Residence / Diamond Hills
Vlore, Albania
04.2018 - 08.2023
- Oversaw residential and commercial property portfolios.
- Delivered high-end consulting and client relationship management.
Store Manager
Bar “Le Caffe”
Vlore, Albania
06.2016 - 08.2023
- Managed daily operations, team coordination, procurement, and KPI tracking.
Front Desk Manager
International Hotel
Vlore, Albania
05.2001 - 03.2009
- Managed reservations via multiple channels, ensuring exceptional guest experiences.
Istruzione
Master’s Degree - Tourism Economics and Law
University of Ismail Qemali
VloreAccounting Diploma - undefined
Centro Formazione Contabilità
Competenze
- Multi-site Retail & Outlet Operations Management
- Team Leadership & Coaching
- Sales Strategy & KPI Performance
- P&L; Management & Budget Control
- Visual Merchandising & Store Presentation
- Procurement & Inventory Management
- Customer Experience & Luxury Brand Representation
- Cross-cultural Communication & Multilingual
Languages
Italian – Native
English – Fluent
Albanian – Native
Risultati conseguiti
- Successfully managed multi-site retail operations across Eastern Europe, increasing sales and customer satisfaction.
- Implemented team development programs that improved performance and reduced turnover.
- Optimized inventory and procurement processes, improving operational efficiency.
- Delivered premium customer experiences aligned with luxury brand standards.
Cronologia
Brand Ambassador
Armani (L’Oreal Group), Staffing Agency / Manor
06.2024 - 11.2025
Regional Counter Manager
L&R; Health & Beauty GmbH
04.2018 - 08.2023
Senior Real Estate Advisor
Beauty Residence / Diamond Hills
04.2018 - 08.2023
Store Manager
Bar “Le Caffe”
06.2016 - 08.2023
Senior Account Manager / CEO
Liu Jo, Pinko, Miss Sixty
04.2009 - 09.2023
Front Desk Manager
International Hotel
05.2001 - 03.2009
Master’s Degree - Tourism Economics and Law
University of Ismail Qemali
Accounting Diploma - undefined
Centro Formazione Contabilità