Summary
Overview
Work History
Education
Skills
Timeline
Generic
EMILIA SCOTTO

EMILIA SCOTTO

Spreitenbach

Summary

After my Bachelor in Linguistic and Cultural Mediation and my Master in Human Resources and Organization at Rome Business School, I am now looking for a first professional challenge in the field of Human Resources - ideally as an HR intern, HR assistant or career starter. Through my studies, I have acquired sound theoretical knowledge in areas such as HR management, recruitment processes, employee training and organizational development. Even though I have not yet gained any practical experience in HR, I am highly motivated to apply my knowledge in a professional environment and to continuously develop myself further. I like to work in a structured and careful manner, have a strong affinity for IT (Microsoft 365) and am characterized by team spirit, reliability and a positive demeanor - qualities that contribute to a motivating working environment. I am currently improving my German language skills (B1 level) in order to actively and effectively contribute to a professional team.

Overview

9
9
years of professional experience
7
7
Languages

Work History

Chef De Rang

Ristorante Bianchi
07.2024 - Current
  • Communication with colleagues and superiors.
  • Preparing the mise en place and taking care of the aesthetic details.
  • Welcoming customers, illustrating the menu and presenting the characteristics of the dishes.
  • Comprehensive management of assigned tables to ensure appropriate service standards and customer satisfaction.
  • Reacting quickly to changing working conditions and adapting and implementing new tasks.
  • Independent completion of tasks and effective implementation.
  • Closing accounts, processing payments and issuing invoices and receipts.
  • Proper and conscientious execution of assigned tasks.
  • Support in maintaining customer relationships.
  • Familiarisation with the company's work processes and culture.
  • Friendly, service orientated attitude to ensure customer satisfaction.

Chef De Rang

Ristorante Ornellaia
07.2023 - 06.2024
  • Comprehensive knowledge of service.
  • Sound knowledge of food, drinks and wines as well as service.
  • Clear and open communication with the team and guests.
  • Quick and effective response to unforeseen situations.

Buffet employee and Chef De Rang

Le Relais De L'Entrecôte
12.2021 - 06.2023
  • Reception, filtering and sorting of incoming calls.
  • Reception of the customer from arrival to departure, allocation of rooms, complete management of the structure (cleaning and guidelines for housekeepers, maintenance management, etc.)
  • Check-in, registration of documents and associated bureaucracy, check-out and verification of guests' stay.
  • Checking visitors, updating records and issuing temporary passes.
  • Handling information requests and complaints.
  • Front and back office activities and preparation of quotations and invoices.
  • Processing payments and issuing invoices and receipts.
  • Managing the OTA Booking platform and BookingExtranet portal.
  • Use of Microsoft 365
  • Maintenance and updating of internal booking programmes and databases.

Receptionist

Argentario Int. camping village
04.2018 - 09.2021
  • Reception, filtering and sorting of incoming calls.
  • Reception of the customer from arrival to departure, allocation of rooms, complete management of the structure (cleaning and guidelines for housekeepers, maintenance management, etc.)
  • Check-in, registration of documents and associated bureaucracy, check-out and verification of guests' stay.
  • Checking visitors, updating records and issuing temporary passes.
  • Handling information requests and complaints.
  • Front and back office activities and preparation of quotations and invoices.
  • Processing payments and issuing invoices and receipts.
  • Managing the OTA Booking platform and BookingExtranet portal.
  • Use of Microsoft 365
  • Maintenance and updating of internal booking programmes and databases.

Cultural mediator

Primary school 'G. Pascoli'
10.2020 - 03.2021
  • I took care of foreign children with difficulties in learning the Italian language.
  • I organised cultural and intercultural activities so that they could exchange and develop interest in the foreign language and culture.
  • My role in the linguistic-communicative function was to build the bridge between the student and the school, starting from the reception in the psychological and relational sense, which involves actions and attitudes aimed at: reassuring, putting oneself in the place of the other, encouraging curiosity, openness and mutual exchange.
  • My talk has developed on different levels: Reception and mentoring, teacher placement, interpretation and translation towards foreign parents, cultural and relational.

Chef De Service

Ristorante Il Pescatore Da Mario
03.2016 - 04.2018
  • Taking responsibility for your own safety and safety in the workplace when dealing with colleagues.
  • Proper and conscientious execution of assigned tasks.
  • Reliable co-operation and support of other departments.
  • Service management
  • Staff planning
  • Contributing to the creation of menus and drinks lists.
  • Participation in management meetings.
  • Continuous training to improve knowledge and skills.

Education

International Master - HR and Organisation

Rome Business School
Rome (Italy)
04.2025

Linguistic and Cultural Mediation - Translations in Tourism and Business

Università Per Stranieri Di Siena
Siena (Italy)
07.2021

Skills

Basic personnel management

Timeline

Chef De Rang

Ristorante Bianchi
07.2024 - Current

Chef De Rang

Ristorante Ornellaia
07.2023 - 06.2024

Buffet employee and Chef De Rang

Le Relais De L'Entrecôte
12.2021 - 06.2023

Cultural mediator

Primary school 'G. Pascoli'
10.2020 - 03.2021

Receptionist

Argentario Int. camping village
04.2018 - 09.2021

Chef De Service

Ristorante Il Pescatore Da Mario
03.2016 - 04.2018

International Master - HR and Organisation

Rome Business School

Linguistic and Cultural Mediation - Translations in Tourism and Business

Università Per Stranieri Di Siena

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EMILIA SCOTTO