EMILIA SCOTTO
Spreitenbach
Summary
After my Bachelor in Linguistic and Cultural Mediation and my Master in Human Resources and Organization at Rome Business School, I am now looking for a first professional challenge in the field of Human Resources - ideally as an HR intern, HR assistant or career starter. Through my studies, I have acquired sound theoretical knowledge in areas such as HR management, recruitment processes, employee training and organizational development. Even though I have not yet gained any practical experience in HR, I am highly motivated to apply my knowledge in a professional environment and to continuously develop myself further. I like to work in a structured and careful manner, have a strong affinity for IT (Microsoft 365) and am characterized by team spirit, reliability and a positive demeanor - qualities that contribute to a motivating working environment. I am currently improving my German language skills (B1 level) in order to actively and effectively contribute to a professional team.
Overview
9
9
years of professional experience
7
7
Languages
Work History
Chef De Rang
Ristorante Bianchi
2024.07 - Current
- Communication with colleagues and superiors.
- Preparing the mise en place and taking care of the aesthetic details.
- Welcoming customers, illustrating the menu and presenting the characteristics of the dishes.
- Comprehensive management of assigned tables to ensure appropriate service standards and customer satisfaction.
- Reacting quickly to changing working conditions and adapting and implementing new tasks.
- Independent completion of tasks and effective implementation.
- Closing accounts, processing payments and issuing invoices and receipts.
- Proper and conscientious execution of assigned tasks.
- Support in maintaining customer relationships.
- Familiarisation with the company's work processes and culture.
- Friendly, service orientated attitude to ensure customer satisfaction.
Chef De Rang
Ristorante Ornellaia
2023.07 - 2024.06
- Comprehensive knowledge of service.
- Sound knowledge of food, drinks and wines as well as service.
- Clear and open communication with the team and guests.
- Quick and effective response to unforeseen situations.
Buffet employee and Chef De Rang
Le Relais De L'Entrecôte
2021.12 - 2023.06
- Reception, filtering and sorting of incoming calls.
- Reception of the customer from arrival to departure, allocation of rooms, complete management of the structure (cleaning and guidelines for housekeepers, maintenance management, etc.)
- Check-in, registration of documents and associated bureaucracy, check-out and verification of guests' stay.
- Checking visitors, updating records and issuing temporary passes.
- Handling information requests and complaints.
- Front and back office activities and preparation of quotations and invoices.
- Processing payments and issuing invoices and receipts.
- Managing the OTA Booking platform and BookingExtranet portal.
- Use of Microsoft 365
- Maintenance and updating of internal booking programmes and databases.
Receptionist
Argentario Int. camping village
2018.04 - 2021.09
- Reception, filtering and sorting of incoming calls.
- Reception of the customer from arrival to departure, allocation of rooms, complete management of the structure (cleaning and guidelines for housekeepers, maintenance management, etc.)
- Check-in, registration of documents and associated bureaucracy, check-out and verification of guests' stay.
- Checking visitors, updating records and issuing temporary passes.
- Handling information requests and complaints.
- Front and back office activities and preparation of quotations and invoices.
- Processing payments and issuing invoices and receipts.
- Managing the OTA Booking platform and BookingExtranet portal.
- Use of Microsoft 365
- Maintenance and updating of internal booking programmes and databases.
Cultural mediator
Primary school 'G. Pascoli'
2020.10 - 2021.03
- I took care of foreign children with difficulties in learning the Italian language.
- I organised cultural and intercultural activities so that they could exchange and develop interest in the foreign language and culture.
- My role in the linguistic-communicative function was to build the bridge between the student and the school, starting from the reception in the psychological and relational sense, which involves actions and attitudes aimed at: reassuring, putting oneself in the place of the other, encouraging curiosity, openness and mutual exchange.
- My talk has developed on different levels: Reception and mentoring, teacher placement, interpretation and translation towards foreign parents, cultural and relational.
Chef De Service
Ristorante Il Pescatore Da Mario
2016.03 - 2018.04
- Taking responsibility for your own safety and safety in the workplace when dealing with colleagues.
- Proper and conscientious execution of assigned tasks.
- Reliable co-operation and support of other departments.
- Service management
- Staff planning
- Contributing to the creation of menus and drinks lists.
- Participation in management meetings.
- Continuous training to improve knowledge and skills.
Education
International Master - HR and Organisation
Rome Business School
Rome (Italy)04.2025
Linguistic and Cultural Mediation - Translations in Tourism and Business
Università Per Stranieri Di Siena
Siena (Italy)07.2021
Skills
Basic personnel management
Recruitment process management
Employee training and -development
Fundamental understanding of HR digitization
Proficient in MS 365 applications
Social skills
Dependability in tasks
High level of communication and teamwork skills
Empathy in dealing with employees
Flexible problem-solving
Structured problem-solving
Conflict resolution skills
Timeline
Chef De Rang
Ristorante Bianchi
2024.07 - Current
Chef De Rang
Ristorante Ornellaia
2023.07 - 2024.06
Buffet employee and Chef De Rang
Le Relais De L'Entrecôte
2021.12 - 2023.06
Cultural mediator
Primary school 'G. Pascoli'
2020.10 - 2021.03
Receptionist
Argentario Int. camping village
2018.04 - 2021.09
Chef De Service
Ristorante Il Pescatore Da Mario
2016.03 - 2018.04
International Master - HR and Organisation
Rome Business School
Linguistic and Cultural Mediation - Translations in Tourism and Business
Università Per Stranieri Di Siena