Enzo Balacco

• Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
• Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
• Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.

Gestion de la mise en place, de la clientèle, et de la fermeture de l'activité nautique, et gestion de l'équipe.

• Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
• Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.