Eric Novak
Provider Enrollment Manager
Bend,OR
Summary
Accomplished Manager focused on meeting department and system expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Leads by example, maintains accountability, and searches for gaps to bridge. Exceptional knowledge of cost-reduction methods and streamlining production processes. Critical thinker, detail orientated, yet able to see the forest for the trees.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Provider Enrollment Manager
St. Charles Health System, Inc
BEND, OR
06.2016 - Current
- Gained CPCS certification within 3 months of hire and brought P&Ps to NCQA standards within first year of employment.
- Led multi-disciplinary teams from different departments using LEAN methodology to streamline processes and create efficiencies resulting in year over year AWO improvement of over $1 million (roughly 80%).
- Created system-wide delegation process bringing enrollment times in line with Medical Staff credentialing timelines which brought time to from contract signature to complete enrollment down from 200 to 90 days with most providers being processed within 60 days.
- Successfully managed implementation of 2 credentialing software systems, first MSOW Morrissey and more recently Verity through CredentialStream. Noted improvements include auto generating of rosters, directory integrations, EPIC integration, and one time signature process for provider.
- Key participant in merge of St. Charles Bend & St. Charles Redmond. Led regulatory efforts with Oregon Health Authority and CMS to ensure seamless transition and no loss in revenue.
Health Information Management Specialist
St. Charles Health System, Inc.
Bend, OR
12.2014 - 06.2016
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Participated in LEAN improvement events and led system-wide briefings to over 4000 caregivers.
Real Estate Sales
Pronghorn Properties
BEND, OR
09.2006 - 10.2014
- Helped grow bespoke real estate company in new resort community from conception to maturity.
- Generated leads for sales and rental properties through cold calls and referrals.
- Added over 50 clients through marketing campaigns with 50% conversion rate when touring facilities.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
Education
Bachelor of Business Administration - Marketing
Gonzaga University, School of Business
Spokane, WA 09.2002 - 05.2006
Skills
Analytical and Critical Thinking
undefinedTimeline
Provider Enrollment Manager
St. Charles Health System, Inc
06.2016 - Current
Health Information Management Specialist
St. Charles Health System, Inc.
12.2014 - 06.2016
Real Estate Sales
Pronghorn Properties
09.2006 - 10.2014
Bachelor of Business Administration - Marketing
Gonzaga University, School of Business
09.2002 - 05.2006
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