Erika Ribeiro Praz
Zug
Summary
Detail-oriented Account Manager with many years managing employer-client relationships, administrative support experience in a corporate environment and developing new business deals. Focused on managing accounts systematically to maximize revenues. Dedicated professional successful at introducing new products, event coordination and expanding network connections.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
CAPEMISA Insurance & Pension Company
12.2021 - 12.2023
- I trained and motivated external reseller teams across the state of RJ to sell insurance products, increased revenue of insurance reseller teams with innovative sales incentive ideas, boosted sales by setting up pop-up marketing events including gamification, exceeded my sales targets by empowering external insurance reseller teams to consult their customers about our insurance products and sell them
Co-Founder & Business Developer
Pandi Baby & Kids Fashion
Rio De Janeiro
03.2016 - 06.2019
- Company Overview: www.pandi.com.br / IG: @pandibabyekids
- I increased revenue by creating a reseller network for our products, designed and developed our seasonal clothes collections, increased brand recognition by organizing participation in trade shows with our vendor booth.
Supervisor Sales Team
Tok&Stok Furniture & Design
07.2006 - 07.2013
- I led a team of 15 people who consistently performed highly based on key performance indicators (targets, commercial objectives, customer satisfaction, employee turnover/employee experience, etc.)
- As part of the brand's expansion strategy, I was tasked with traveling and training the sales staff of new megastores in various states as an interim store supervisor
- In my department, I implemented the visual merchandising concept for the whole company with my team
- I interviewed candidates and integrated new employees
- I defined employee requirements and team work standards and fired those who didn't meet them
- I managed the reception, stock/warehousing and system entry of goods entering our store's warehouse
Sales Consultant
Ortobom Bedroom Furniture
03.2005 - 04.2006
- I mastered the specific requirements of the sleep products market, which enabled me to understand clients' needs and help them purchase suitable products
- My refined consulting abilities drove customer loyalty and ensured I consistently met or exceeded my monthly sales targets
Sales Consultant
Clementina Duarte Jewelry
10.2003 - 11.2004
- I have perfected my customer service and sales skills and have always met or exceeded my monthly sales targets
Sales Consultant
Arezzo Footwear
12.1998 - 06.2002
- I enhanced my interpersonal, professional, and emotional abilities to interact with clients and make them feel welcome
- This enabled me to achieve remarkable cross-selling rates and frequently surpass sales targets
Public Relations Internship
Pernambuco Health Department
07.2001 - 12.2001
- I gained insight into the administrative processes of a large-scale governmental health institution and learned how to communicate and collaborate effectively across departments
Education
BA - Social Communication
Escola Superior de Relações Públicas (ESURPE)
BA - Fashion Design
Chemical & Textile Industry Technology Center (SENAI CETIQT)
MBA - Team Management and Human Resources
Cândido Mendes University
Skills
- Team leadership
- Professional development
- Administrative oversight
- Achieving targets
- Customer persuasion
- Verbal communication
- Active listening
- Strategic thinking
- MS Office Suite
- Relationship building and management in a corporate environment
Certification
- PUCRS - RS Catholic University, Professional, Emotional and Technological Skills for Times of Change
- PUCRS - RS Catholic University, Certification in Leadership, Capacity to Learn and Resilience
- Conquer School, Communication & Public speaking
Languages
- Portuguese, first language
- English, conversational
- German, beginner
Timeline
Account Manager
CAPEMISA Insurance & Pension Company
12.2021 - 12.2023
Co-Founder & Business Developer
Pandi Baby & Kids Fashion
03.2016 - 06.2019
Supervisor Sales Team
Tok&Stok Furniture & Design
07.2006 - 07.2013
Sales Consultant
Ortobom Bedroom Furniture
03.2005 - 04.2006
Sales Consultant
Clementina Duarte Jewelry
10.2003 - 11.2004
Public Relations Internship
Pernambuco Health Department
07.2001 - 12.2001
Sales Consultant
Arezzo Footwear
12.1998 - 06.2002
BA - Social Communication
Escola Superior de Relações Públicas (ESURPE)
BA - Fashion Design
Chemical & Textile Industry Technology Center (SENAI CETIQT)
MBA - Team Management and Human Resources
Cândido Mendes University
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