Ernesto Alonso Nunez Martinez
Tech Support Tier 1
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Tech Support Tier 1
FoundEver El Salvador
10.2022 - 03.2024
- Enhanced team productivity with thorough documentation of customer interactions and resolutions.
- Boosted customer loyalty through dedicated problem-solving, resulting in increased repeat business and positive feedback.
- Implemented proactive measures to prevent potential issues from arising by educating customers about best practices related to product usage.
- Retained valuable clients through diligent follow-up efforts, ensuring their ongoing satisfaction with products and services provided.
Junior Accountant
Accopac De R.L
04.2018 - 05.2022
- Maintained accurate records of fixed assets for depreciation calculations and proper asset tracking.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
- Enhanced internal controls through the implementation of policies designed to safeguard company assets from potential fraud or theft risks.
- Enhanced financial accuracy by reconciling accounts and analyzing financial statements.
Customer Service Representative
Convergys
02.2016 - 03.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Bachelor of Computer Science - Computer And Information Sciences
UDB
San Salvador, El Salvador 05.2001 -
High School Diploma -
INNCO
Nueva Concepcion, El Salvador 05.2001 -
Skills
Escalation management
undefinedTimeline
Tech Support Tier 1
FoundEver El Salvador
10.2022 - 03.2024
Junior Accountant
Accopac De R.L
04.2018 - 05.2022
Customer Service Representative
Convergys
02.2016 - 03.2018
Bachelor of Computer Science - Computer And Information Sciences
UDB
05.2001 -
High School Diploma -
INNCO
05.2001 -
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