Esra Cummings
Coolum Beach
Summary
Dynamic hospitality professional with extensive experience and understanding of the inner workings of a hospitality establishment. Excelling in customer service and communication with the ability to thrive in fast-paced environments and enhancing service standards with a smile. Committed to delivering exceptional guest experiences with a strong work ethic and a passion for continuous improvement.
Overview
5
5
years of professional experience
Work History
Waitress/ All Rounder
The Kurhaus Hotel
Bergün
12.2024 - 04.2025
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Taking part in events held, such as weddings, birthdays, and other cultural events, often with 80 or more guests in attendance.
- Participated in regular staff meetings and training sessions to improve service standards.
- The ability to work in a large team, as well as individually.
- An all-rounder in a hotel with tasks often including working in fine dining, knowing extensive information for guests to ensure their satisfaction, housekeeping, and some kitchen work.
Barista/ All Rounder
White Elephant Beach Cafe
Margaret River
02.2023 - 12.2023
- Experienced café worker, skilled in operating coffee machines, preparing food, and drink orders, and ensuring customer satisfaction.
- The ability to thrive and maintain a level head in a fast-paced environment.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Waitress/ Bartender
Kiki Bar and Eatery
Maroochydore
08.2020 - 11.2021
- The ability to memorize menu items, daily specials, and drink options for the best customer service experience.
- Handled cash transactions and operated POS systems confidently.
- Undertaking typical bar venue tasks such as setting up and packing down, maintaining a clean environment, and restocking.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Coolum State High School
Coolum Beach, Queensland 11-2021
Cert 3 in Hospitality -
Regional Training Services QLD
Sunshine Coast, Queensland 11-2021
RSA- Responsible Service of Alcohol - References can be provided upon request
Regional Training Services QLD
Sunshine Coast, Queensland 11-2021
Skills
- Customer service
- Communication
- Great time and skill management
- A positive attitude, with enthusiasm
- Strong work ethic
- Always eager to learn and improve skills
- Reliable and consistent
- Strong teamwork and individual working abilities
Timeline
Waitress/ All Rounder
The Kurhaus Hotel
12.2024 - 04.2025
Barista/ All Rounder
White Elephant Beach Cafe
02.2023 - 12.2023
Waitress/ Bartender
Kiki Bar and Eatery
08.2020 - 11.2021
High School Diploma -
Coolum State High School
Cert 3 in Hospitality -
Regional Training Services QLD
RSA- Responsible Service of Alcohol - References can be provided upon request
Regional Training Services QLD
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