Euan Sherlow
Newbury,Berkshire
Summary
Motivated and reliable Shift Manager with experience leading and supporting large teams in a fast-paced, customer-focused environment. Skilled in managing daily operations, delegating tasks, monitoring performance, resolving customer queries, and maintaining high standards during busy shifts. Confident taking responsibility in the absence of senior management, with a strong focus on teamwork, customer service, health and safety, and achieving KPIs. Known for staying calm under pressure, supporting colleagues, and creating a positive working environment where both staff and customers are well looked after.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Shift manager
McDonalds
Newbury, Berkshire
2023.06 - Current
- Ran and achieved multiple record breaking revenue shifts by over 20%
- Consistently manage and run the store with a team of 40+ during peak times
- In charge of Shift Management and helped find and promote 5 staff to managers and ensured all procedures in running shifts are adhered to
- Jointly ran the Learning and Development system and ensured all essential training was completed and went from 55% - 83% training coverage
- Achieved 100% on they yearly food safety visit and 5 stars on the EHO visit upholding the highest standards
- Helped the store go from 60% customer satisfaction score to 75% year on year - with a focus on coaching and training staff to engage with customers
- In charge of scheduling the crew, helping tighten the labour from 22.5% to 20.5% weekly through more efficient methods and ensuring proper planning and positioning
- Youngest member of the management team, promoted whilst studying
- Won employee of the quarter for the 32 stores in the franchise
Crew trainer
Mcdonalds
Newbury, Berkshire
2023.02 - 2023.06
- Ensured I coached and trained at least 2 members on every shift
- Communicated with the shift leader to run my area and align my targets with the stores
- Helped reach a record number of guests served in an hour through the drive thru
- Ensured onboarding of new starters was fully completed and helped them through their orientation and set them up to be customer obsessed
Education
A-Levels - Maths, History, Computer Science
Peter Symonds
WinchesterSkills
- Team leadership and staff development
- Reliability and Accountability
- Customer obsessed
- Focus on delivering excellent customer experience
- Health and safety compliance
Affiliations
Tennis, F1, Golf, Financial Markets
Certification
AAT level 3 - Financial Accounting
Timeline
Shift manager
McDonalds
2023.06 - Current
Crew trainer
Mcdonalds
2023.02 - 2023.06
A-Levels - Maths, History, Computer Science
Peter Symonds