Eva Keszthelyi MBA
International Luxury Retail Operations Manager
Zürich,Zürich
Summary
Successful accomplishments in brick-and-mortar and omnichannel retailing including management of overall P&L responsibility. Extensive experience in the fashion, jewellery and accessories business with a proven track record in general management, business development, retail management and strategic brand development within international premium and luxury brands Driven by a strong entrepreneurial mind-set with the ability to see and envision the big picture, think outside the box and drive business ideas from concept to implementation. Passionate about leading and mobilizing people with a strong competence in engaging and connecting people.
Overview
14
14
years of professional experience
Work History
Retail Project Manager
Jelmoli AG Luxury Department Store
10.2022 - Current
- Set-up, drive and manage the Swiss retail operations of Austrian Weber+Weber Sartoria towards profitability and long-term growth at 8 POS (multibrand stores: Luzern, St, Moritz, Lenzerheide, Zermatt, Gstaad, Zürich), Luxury Department Store Jelmoli AG, Shop-in-Shop
- Responsible for budget forecasting, suppliers, buying, POS systems, sales, pricing, inventory control, VM, customer relations, marketing, events, showroom presentation
- Built-up solid client base with name capture, special care of customer orders
- Increased sales by 80% after one month in operation
- Developed and implement a modern vision and strategy for Weber and enhanced the customer experience across all touchpoints
- Invited by Swiss Prime Immobilien AG for Destination Jelmoli Project - Transition Management Project
Retail Area Manager
Sagmeister Der Mann
11.2018 - 04.2022
- Multibrand Luxury Fashion House since 1844
- Increased gross revenue of 100% comp LY to 2017 with 50% reduction in fixed cost and purchasing of new brand franchises in Lech am Arlberg multibrand men's Flagship Store
- 30% sales increase continuously over 8 seasons
- Buying, VM, inventory, till management, client relations, transfers
- Opening of new outlet store in Bregenz during Covid pandemic, daily operations management with excellent sales results outperforming the Flagship Store
- Farfetch online business sales management.
Flagship Store Manager
Mulberry
12.2015 - 10.2018
- Helped the British company in Vienna to restructure for profit maximization
- Reduced OPEX by 40%, hired new team members to increase sales by 70% comp LY
- Introduced new POS software for faster billing and tax-free refunds
- Trained team on product knowledge, sales techniques
- Regular store visit to London and Berlin, improved KPIs by teamwork.
Retail Operations Outlet Manager
Michael Kors
09.2011 - 10.2015
- Opening and recruiting first MK operation in Austria at McArthurGlen
- Store set-up, VM, pricing at Value Retail in Marne La Vallee Paris
- Staffing, wardrobing, writing goal and schedule planner, reporting recaps to London
- Responsible for payroll, conference calls, product and brand trainings, transfers, till management, excellent KPIs, sales among top 3 in Europe, trained Dutch Store Manager.
Lifestyle Manager
EMAAR Properties PJSC
12.2009 - 12.2011
- Armani Hotels & Resorts Burj Khalifa Tower
- Opening of first Armani Hotels & Resorts, Armani Black Label Training, SOPs and Lifestyle Concept
- OPERA PMS and Guest Lifestyle Services GLS Software Training
- Responsible for flawless customer service of 25 Armani rooms, personalized service to VIP guests.
Education
MBA - International Management
Weatherhead School of Management
Cleveland, OH, USA08.1999
Bachelor of Science - Economic Policy
American University
Washington, D.C., USA05.1993
Skills
- Marketing Strategy Development
- Brand Development
- Contract Management
- Territory Management
- Process Improvement
- Project Management
- Talent Acquisition
- Partnership Development
Accomplishments
- Excellent Customer Service Award by Fashion TV Asia
- 100% Mystery Shopping Review by ISC Austria McArthur Glen Outlet
Languages
English
Proficient
C2
German
Proficient
C2
Italian
Proficient
C2
French
Upper intermediate
B2
References
Clemens Sagmeister Sagmeister Alessandro Bizzarro Jelmoli AG
Timeline
Retail Project Manager
Jelmoli AG Luxury Department Store
10.2022 - Current
Retail Area Manager
Sagmeister Der Mann
11.2018 - 04.2022
Flagship Store Manager
Mulberry
12.2015 - 10.2018
Retail Operations Outlet Manager
Michael Kors
09.2011 - 10.2015
Lifestyle Manager
EMAAR Properties PJSC
12.2009 - 12.2011
MBA - International Management
Weatherhead School of Management
Bachelor of Science - Economic Policy
American University
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