Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Eva Maria Keita

Selzach

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Sedena GmbH
01.2020 - 07.2022


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Production Employee

Jennesco sa
07.2019 - 09.2019

Student Job:


  • Preparation of customer orders, selection of products from stock according to order forms, packing and labeling, traceability of operations.
  • Carry out rigorous inventories, scrupulously counting each product unit and recording the results on the corresponding sheet.
  • Stow products and materials in the storage area, scrupulously respecting designated locations and defined storage procedures.

Education

Secretarial Studies And Office Administration

Athénée Royal Welkenraedt
Welkenraedt, Belgium
06.2018

Skills

  • Understanding Customer Needs
  • Patient Profiles
  • Administrative and Office Support
  • Cultural Awareness
  • Agent Support
  • Microsoft Office Suite Proficiency
  • Calm and Professional Under Pressure

Languages

French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)

Hobbies

Family, travel, cooking, volunteering
 

Timeline

Customer Service Agent

Sedena GmbH
01.2020 - 07.2022

Production Employee

Jennesco sa
07.2019 - 09.2019

Secretarial Studies And Office Administration

Athénée Royal Welkenraedt
Eva Maria Keita