Ewa Sołtysek
Glattfelden
Kurzprofil
- Project coordination
- Stakeholder Management
- Customer Relationship Management
- Service Delivery Coordination
- Change & Process Improvement
- Team Leadership
- Cross-Functional Collaboration
- Supplier Management
- Commercial & Contract Support
- Risk and Issue Resolution
- Customer Satisfaction Management
- SAP Key User
- Training & Knowledge Transfer
- International Business Operations
Übersicht
3
3
Languages
4
4
years of post-secondary education
19
19
years of professional experience
Berufserfahrung
Customer Service Leader
Alstom Schweiz AG
Zürich
2022.10 - Current
- Support railway service activities for Swiss and international customers.
- Coordinate customer requests and work closely with internal stakeholders to ensure effective service delivery.
- Act as SAP Key User and support implementation of new processes and operational improvements.
- Develop training materials and train employees to ensure effective knowledge transfer and process adoption.
- Prepare and maintain pricing information and support commercial activities through structured customer offers.
- Monitor customer satisfaction and identify opportunities for service improvements.
- Collaborate across departments to support customer commitments and operational objectives.
- Support stakeholder communication and alignment in a complex international environment.
Product Manager
Trafineo GmbH&Co.KG (BP EUROPE SE Group)
Bochum
2022.01 - 2022.09
- Supported product and project activities for fleet-card issuers across multiple European countries.
- Coordinated activities with suppliers, stakeholders, executive management and customers.
- Managed strategic partner relationships and monitored key business agreements.
- Supported introduction and expansion of new services and products across international markets.
- Contributed to portfolio development and identification of new business opportunities.
- Participated in commercial negotiations and supplier management activities.
- Successfully negotiated commercial agreements resulting in savings exceeding €1 millio
Team Lead Operations
Trafineo GmbH&Co.KG (BP EUROPE SE Group)
Bochum
2018.05 - 2021.12
- Led operational activities and coordinated a team in a fast-paced international business environment.
- Managed recruitment, onboarding, training and scheduling activities.
- Established business standards and continuously improved operational processes.
- Maintained regular communication with management, suppliers and stakeholders.
- Identified and implemented initiatives to improve customer service quality and operational efficiency.
- Supported achievement of organizational goals through effective cross-functional collaboration.
Operations Specialist
Trafineo GmbH&Co.KG (BP EUROPE SE Group)
Bochum
2016.05 - 2018.04
- Managed customer requests and complaint resolution activities.
- Prepared operational reports and management documentation.
- Supported key customer accounts and maintained strong customer relationships.
- Resolved transactional issues and ensured high standards of customer service.
- Collected and analyzed operational data to support business decision-making.
Family Assistant
Family Anna Bussman-Lambert and Gunther Lambert
2015.01 - 2016.01
Office Worker / Director’s Assistant
Educational Centre WELES
Krakow
2008.01 - 2014.10
- Preparing presentations, scripts for training courses and technical documentation
- Maintaining contacts with clients
- Organizing training and courses for external companies
- Accounting
Ausbildung
Professional Language Qualification with Practical Training for Academics
DEKRA
Düsseldorf 2016.02 - 2016.04
Engineer - Materialengineering, Dental Engineering
The Prof. Meissner School of Dental Engineering
Ustroń 2010.10 - 2014.05
Kompetenzen
- Proficiency at MS Office
- SAP Key User
- NFC
- ICC
- OTRS Ticketing System
- CRM Siebel
- Jira
- Confluence
Languages
English
Upper intermediate
B2
German
Advanced
C1
Polish
Proficient
C2
Project Coordinator / Railway Service / Customer & Stakeholder Management / Team Leadership
Results-oriented professional with experience in railway customer services, product management, operations leadership and cross-functional project coordination. Currently supporting customer service activities within Alstom Switzerland and experienced in working with internal and external stakeholders across international environments. Proven track record in process improvement, stakeholder management, team leadership and customer-focused delivery. Strong ability to coordinate complex activities, manage competing priorities and drive operational improvements while maintaining high quality standards. Experienced in supplier and customer interaction, commercial negotiations, implementation of new processes and supporting business growth initiatives across multiple European markets.
Zeitleiste
Customer Service Leader
Alstom Schweiz AG
2022.10 - Current
Product Manager
Trafineo GmbH&Co.KG (BP EUROPE SE Group)
2022.01 - 2022.09
Team Lead Operations
Trafineo GmbH&Co.KG (BP EUROPE SE Group)
2018.05 - 2021.12
Operations Specialist
Trafineo GmbH&Co.KG (BP EUROPE SE Group)
2016.05 - 2018.04
Professional Language Qualification with Practical Training for Academics
DEKRA
2016.02 - 2016.04
Family Assistant
Family Anna Bussman-Lambert and Gunther Lambert
2015.01 - 2016.01
Engineer - Materialengineering, Dental Engineering
The Prof. Meissner School of Dental Engineering
2010.10 - 2014.05
Office Worker / Director’s Assistant
Educational Centre WELES
2008.01 - 2014.10