Fabrizio Manfré
Head Of Products & Product Delivery
Unterlunkhofen
Summary
Seasoned and result-driven Head of Products & Product Delivery with passion for developing innovative methods and products to implement digital transformation processes.
- 20 Years of banking expertise
- 8 Years of product management and development experience in banking software industry
- 20 Years of experience in leading experts and product teams
Overview
27
27
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Head of Products, Member of Group Management
CREALOGIX AG
Zürich
Jul.2020 - Current
- Reporting directly to the Chief Product Officer (VP) & acting as deputy
- Leading team of up to 5 product team leaders (management span of up to 25 FTEs (PM, PO, BA, UX designer, Frontend developer and QA)
- Product responsibility for: Client Engagement, Business Banking, Advisory, API Ecosystem, Digital Onboarding, Dashboard, Payments, Cards, Accounts, Crypto Trading, Portfolio Reports, Conversational/Communication, overall UX Design and Frontend
- Responsibility for product strategy & product vision (strategic & executive roadmap)
- Responsibility for product communication to internal and external stakeholders
- Co-lead business development and sales activities, in Europe (supporting sales activities, RFI/RFP processes and sales calls)
- Responsibility for an R&D budget of approximately CHF 7.5 million
Expert Product and Sales Manager
Braingroup AG
Zürich
Oct.2017 - Jun.2020
- Responsibility for "Advisor Cockpit", "Financing consulting", and "SELF-Service" product vision
- Lead strategic product planning and roadmap
- Management of respective product teams up to 10-15 FTEs (PO, BA, UX Designer)
- Board Member of Strategy & Innovation
- Co-responsibility for overall Advisory Suite strategy
- Elaboration of market analysis, scenarios and business cases
- Accountable for sales and turnover targets of products "Advisor Cockpit", "Financing consulting", and "SELF-Service" and their sales presentations - "Financing consulting" sold to 8 customers within 3 years at average TCV of approx. 2 million each
- Preparation of internal/external product communication
- SPOC for all strategic and higher-level matters related to "Advisor Cockpit", "Financing consulting", and "SELF-Service"
Expert Product Manager Digital Banking
Finnova
Lenzburg
Jun.2015 - Sep.2017
- Creation of product strategy/vision and roadmap for Advisor Cockpit and consulting solutions
- Establishing Investment budget
- Leading Product teams (3 teams, each 10-12 FTEs)
- Identification and implementation of complex business ideas, including product-strategic partnerships
- Accountability, definition and implementation of:
-Product Pricing
-Product Sales
-Product Communications
-Product Launch - Preparation of market analysis, forecasts, business cases
- Planning and management of working groups
Head of CRM
Graubündnder Kantonalbank
Chur
Mar.2010 - May.2015
- System and business owner of CRM-System
- Enhancement of CRM functionalities and processes
- Budget responsibility for CRM, overall R&D budget 1.0 mio.
- Training of CRM functionalities
- CRM reports at senior management & executive level
- Conception & preparation of DOJ program and AIA tax compliance reports at executive level
- Co-management of sales activities with Executive Board
- Coaching managers concerning identifying potential
- Coaching employees with regard to advisory philosophy
- Management, implementation and communication of process optimizations of all Retail Banking and pension planning and sales related processes
- Preparation/presentations of business cases to Executive Board
- Member of "Retail Banking" process circle and responsibility for all front-related processes (onboarding (incl. KYW, AML), cards, payment transactions, counters)
- Member of "Provisioning" process circle and responsible for all front-related processes
- Management of and participation in various projects (e.g. project management OTIS PiaLink, house bank fee model, etc.)
Sales Development Manager
Graubündner Kantonalbank
Chur
May.2008 - Feb.2010
- Development of strategic business segment Private Clients and execution of strategic projects
- Leading and participating in strategic sales-oriented projects
- Identification and execution of optimizations of sales processes
- Providing support to board of executives regarding strategic business segment Private Clients
- Providing support for promotions for strategic business segment Private Clients
- Organization of conferences and trainings for subject matter experts
- Identification and implementation of strategic trends for sales management
Head of Accounts and Products
Graubündner Kantonalbank
Chur
Apr.2004 - Apr.2008
- Leading account management and individual conditions team, approximately 10 FTEs
- Responsibility for increasing efficiency of all processes
- Creation of working plans
- Training of employees
- Leading small projects
- Accountability and responsibility for quality control of quarterly and annual financial statements
- Monitoring/maintenance of periodic interest rate changes, fees, product and account data
- Monitoring/management of special or individual conditions
- Accountability and responsibility for extraordinary closings, balancing and reactivating accounts
Head of Payments
Glarner Kantonalbank
Glarus
Sep.1996 - Mar.2004
- Leading payment operations team, up to 10 FTE's
- Accountability for delivery of high standard operational support incl. setting up targets and conducting reviews according to internal quality standards / SLAs
- Developing and driving implementation of leading best practice operations strategies and processes
- Driving KPI's and optimize key performance metrics
- Implementation of improvements and efficient processes
- End to end management of all processing activities, including settlements, chargebacks, and reconciliations
- Managing operational relationships with international banks
- Leading end to end investigations for all kind of payments
- Evaluating, recommending and partnering with stakeholders to develop new strategies and technologies
Education
Agile Product Management And Marketing - Software Product Management And Marketing
FHNW Campus Brugg-Windisch
Brugg-Windisch 08.2016 - 07.2017
Management And Leadership Expert - Management And Leadership
IbW Höhere Fachschule Südostschweiz
Chur 04.2010 - 11.2012
Lean Six Sigma - Licensed Lean Six Sigma Green Belt
Internal Training
Chur 01.2009 - 12.2009
Leadership Specialist - Leadership Training
IGK (Interessengemeinschaft Kantonalbanken)
Chur 06.2004 - 05.2005
Businessman -
H.B.S. Rapperswil
Rapperswil 03.2000 - 11.2001
High School - Gymnasium Type B
Gymnasium Glarus
Glarus 08.1991 - 08.1996
Skills
Business planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Head of Products, Member of Group Management
CREALOGIX AG
Jul.2020 - Current
Expert Product and Sales Manager
Braingroup AG
Oct.2017 - Jun.2020
Agile Product Management And Marketing - Software Product Management And Marketing
FHNW Campus Brugg-Windisch
08.2016 - 07.2017
Expert Product Manager Digital Banking
Finnova
Jun.2015 - Sep.2017
Management And Leadership Expert - Management And Leadership
IbW Höhere Fachschule Südostschweiz
04.2010 - 11.2012
Head of CRM
Graubündnder Kantonalbank
Mar.2010 - May.2015
Lean Six Sigma - Licensed Lean Six Sigma Green Belt
Internal Training
01.2009 - 12.2009
Sales Development Manager
Graubündner Kantonalbank
May.2008 - Feb.2010
Leadership Specialist - Leadership Training
IGK (Interessengemeinschaft Kantonalbanken)
06.2004 - 05.2005
Head of Accounts and Products
Graubündner Kantonalbank
Apr.2004 - Apr.2008
Businessman -
H.B.S. Rapperswil
03.2000 - 11.2001
Head of Payments
Glarner Kantonalbank
Sep.1996 - Mar.2004
High School - Gymnasium Type B
Gymnasium Glarus
08.1991 - 08.1996
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