Fiona Dunnington
Gwithian
Summary
Highly organised and self-motivated individual with over a decade of experience working in and managing remote teams. Extensive knowledge of administrative processes, data processing, and process automation. Excellent communication and relationship-building skills.
Overview
13
13
years of professional experience
Work History
Content Designer
Criminal Justice Hub (CJH)
11.2023 - Current
- Collaborated with a large cross-functional team to migrate the CJH site from Wordpress to Drupal.
- Leveraged user data including qualitative and quantitative analysis to understand service use and information flows.
- Designed the information architecture for the new site, prioritizing intuitive navigation and ensuring content adheres to accessibility standards.
- Researched industry trends and topics related to target audiences in order to create compelling, engaging content.
- Analyzed web analytics data to identify areas of improvement in content performance.
- Developed processes for efficient workflows across teams involved in the creation of content.
- Optimized content for search engine optimization purposes.
User Experience (UX), Content, & Service Designer
Freelance
01.2016 - Current
- Worked across a range of industries and in a variety of teams to develop and implement robust and scalable solutions that improve user experience
- Collaborated with cross-functional teams including product owners, developers, marketers, copywriters, and stakeholders throughout the entire product cycle.
- Optimized existing UI designs by improving navigation structures and content organization while preserving brand identity across platforms.
- Helped businesses navigate the integration of automation tools and Large Language Models
- Built team environments that foster continuous learning, flexible thinking, attention to detail, and creative problem-solving.
Resort Operations Manager (winter Only)
Hotelplan UK
01.2011 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Provided technical expertise in the design and implementation of automated systems
Education
Front End Web Development -
University of Birmingham
01.2023
Web Design and Usability -
Skillcrush
01.2015
MSc Forensic Anthropology & Human Osteoarchaeology -
University of Edinburgh
01.2008
BA Law and Anthropology -
London School of Economics and Political Science
01.2007
SQE1
University of Law
Skills
Automation and data processing:
- Microsoft Office (Excel, Word, PowerBI, Powerpoint)
- Google Suite (Docs, Sheets, Slides, Forms)
- LLM prompt writing
Frontend development & design:
- Figma/Sketch/Adobe
- Github
- HTML/CSS/JavaScript
- Nodejs/React
Languages
English
First Language
French
Intermediate (B1)
B1
German
Intermediate (B1)
B1
Italian
Elementary (A2)
A2
Timeline
Content Designer
Criminal Justice Hub (CJH)
11.2023 - Current
User Experience (UX), Content, & Service Designer
Freelance
01.2016 - Current
Resort Operations Manager (winter Only)
Hotelplan UK
01.2011 - Current
Front End Web Development -
University of Birmingham
Web Design and Usability -
Skillcrush
MSc Forensic Anthropology & Human Osteoarchaeology -
University of Edinburgh
BA Law and Anthropology -
London School of Economics and Political Science
SQE1
University of Law
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