Florence VESSIERES
Basel
Summary
Bilingual (English/French) ACVIM and ECVIM internal medicine specialist with pet industry, leadership, education, and communication experience.
I'm ready to use my skills and experience to support veterinarians and advance an industry that matters, whilst fulfilling my aspiration for professional growth.
Overview
12
12
years of professional experience
Work History
Consultant in Feline and Canine Internal Medicine
Veterinary Information Network (VIN)
05.2021 - Current
- Delivering outstanding support to first opinion practitioners, helping them manage complex cases and educating them.
Veterinary Scientific Communication Manager
Royal Canin UK&Ireland, a division of Mars PetCare
12.2019 - 09.2023
- Scientific, regulatory, and consumer care support for local, European and Global health affairs teams
- Education strategy for veterinary professionals
- Organisation of clinical and leadership training events for internal and external stakeholders
- Presentations at international conferences such as the London Vet Show and VetsNow congress
- Associate engagement through education and development
Consumer Care Manager
Royal Canin UK&Ireland, a division of Mars PetCare
12.2018 - 12.2019
- Line management – 6 direct reports
- Creation of a consumer care strategy focusing on excellent quality (including audit), efficiency and digitalisation
- Reduction of average response time to consumer email from 23 days to 1.5 days
- Consumer satisfaction survey above 85% (15% completion)
- Achieved highest yearly rating of “exceed expectations”
Internal Medicine consultant
Highcroft Veterinary Referrals, CVS
07.2018 - 12.2018
Residency in Small Animal Internal Medicine
Anderson Moores Veterinary Specialists, Linnaeus
07.2015 - 06.2018
Rotating Internship
Animal Health Trust
09.2014 - 06.2015
Rotating Internship
Fregis Veterinary Hospital
09.2013 - 09.2014
General Practice Locuming (Holidays, Nights, WE)
Various Practices
01.2012 - 09.2013
Education
MBA (Master of Business Management) Essentials -
London School of Economics (LSE)
London, Online2023
Line Manager Course -
Mars Inc.
2019
Small Animal Internal Medicine Diploma -
ACVIM/ECVIM
United Kingdom2018
Veterinary Doctorate - First-class Honours, Top of The Class
Veterinary School of Toulouse And Maisons-Alfort
France06.2013
Skills
- Pet health and welfare first in decision making
- Empathetic, innovative and empowering leader and co-worker
- Successful record of performance within corporate environment
- Excellent communication and relationship-building with internal and external stakeholders
- International veterinary experience with deep understanding of the industry needs
- Learning agility
- Project management
Publications
- Prevalence, management and outcome of immune-complex glomerulonephritis in dogs with suspected glomerulopathy in the UK; Journal of Small Animal Practice (2019)
- Cutaneous and Renal Glomerular Vasculopathy in a Springer Spaniel; Clinician’s brief (2018)
- Assessment of lymphoid molecular clonality in canine thymoma; Journal of Comparative Pathology (2018)
- Pleural effusion in cats: 465 cases (2009-2014); Journal of the American Veterinary Medical Association (2018) Presented at ECVIM Congress 2016, Goteborg, Sweden – Elected best poster of ESVIM stream
- Virulent markers in mucosa associated E. coli from dogs with chronic enteropathy Presented at ECVIM Congress 2016, Goteborg, Sweden – Elected best oral presentation, GI Health award ESCG-Purina
- The use of molecular clonality for diagnosis of thymoma in dogs; Presented at ECVIM/ESVCP Congress 2015, Lisbon, Portugal
- Arterio-venous oxygen saturation in brachycephalic dogs, a pilot study; Presented at BSAVA Congress 2015, Birmingham, UK
Timeline
Consultant in Feline and Canine Internal Medicine
Veterinary Information Network (VIN)
05.2021 - Current
Veterinary Scientific Communication Manager
Royal Canin UK&Ireland, a division of Mars PetCare
12.2019 - 09.2023
Consumer Care Manager
Royal Canin UK&Ireland, a division of Mars PetCare
12.2018 - 12.2019
Internal Medicine consultant
Highcroft Veterinary Referrals, CVS
07.2018 - 12.2018
Residency in Small Animal Internal Medicine
Anderson Moores Veterinary Specialists, Linnaeus
07.2015 - 06.2018
Rotating Internship
Animal Health Trust
09.2014 - 06.2015
Rotating Internship
Fregis Veterinary Hospital
09.2013 - 09.2014
General Practice Locuming (Holidays, Nights, WE)
Various Practices
01.2012 - 09.2013
MBA (Master of Business Management) Essentials -
London School of Economics (LSE)
Line Manager Course -
Mars Inc.
Small Animal Internal Medicine Diploma -
ACVIM/ECVIM
Veterinary Doctorate - First-class Honours, Top of The Class
Veterinary School of Toulouse And Maisons-Alfort
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