Franck Dominika
Manager Cargo Operation
Dübendorf
Summary
Multi-tasking and cargo dedicated manager with a profound understanding of cargo industry regulations and procedures, ensuring compliance and operational excellence. Skilled in team building, leadership, and motivation, fostering a collaborative and high-performance environment. Exceptional aptitude for customer relations and relationship-building, consistently enhancing client satisfaction and loyalty. Leveraging independent decision‑making and sound judgment to drive company success and continuous improvement.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Cargo Manager Operation
Flughafen Zürich AG
05.2024 - Current
- Management and coordination of day-to-day operations in the cargo areas and infrastructure of FZAG
- Managing the enforcement and adjustment of regulations to ensure compliance with industry standards and optimize operational efficiency.
- Deputy Head of Cargo
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality of the services.
- KOPAS Cargo - Contact person for occupational safety
- Responsible for key account management of cargo community, including airlines, ground handling agents, freight forwarders, and logistics companies at the airport.
- Supervising cargo operations with a strong focus on regulatory compliance, safety protocols, and prevention of damage of airport infrastructure.
- Responsible person of special rooms, including cold storage and RRY rooms, ensuring proper maintenance, compliance, and operational efficiency.
- Identifying, analyzing, and optimizing weaknesses in processes and infrastructure to improve operational efficiency and reliability.
- Leading and supervising two distinct teams—animal keepers in the Animal Room and clerks — ensuring efficient operations and effective coordination across both groups.
- Managing and delivering a diverse portfolio of projects, ranging from small-scale initiatives to large-scale undertakings, ensuring alignment with organizational objectives and stakeholder expectations.
- Managing administration and invoicing of services and fees to ensure accurate and timely billing.
- Inspecting cargo infrastructures in Zone F to ensure compliance with regulatory standards.
Cargo Sales and Service Coordinator
Air Canada
09.2019 - 04.2024
- Analyzing and supporting the implementation of national, regional and local strategies
- Creating, updating and offering rates to our current customers as well as new ones
- Creating and participating on big tender offers for the CH, IT and GR market
- Providing strategic product support to the Cargo Sales Management team
- Achieving revenue, sales and market share improvements targets
- Identifying revenue opportunities and developing a strategy plan to increase the profitability
- Conducting regular customer account performance reviews
- Overseeing GSAs in Italy and Greece regarding sales responsibilities
- Collaborating and participating in company-wide projects
- Managing team members and deputizing Regional Cargo Manager
Cargo Sales Representative for Switzerland and Austria
NAS Network Airline Services AG
05.2018 - 08.2019
- Placing customer bookings for all partner carriers
- Tracking and following up on all bookings
- Producing and distributing tariffs and promos for the carriers
- Resolving customer complaints by investigating problems and developing solutions
- Producing activity and result reports, such as weekly call reports and monthly sales reports
Internship Cargo Quality and Process Management
SWISS International Air Lines Ltd – SWISS WorldCargo
05.2017 - 11.2017
Education
Aviation Engineering - Air Transport Management
Technical University of Košice
Kosice, Slovakia05.2016
Skills
- Advanced MS Office
- Airlines and airport systems
- CIS – Cargo Information System
- SAP
- IATA Systems
Timeline
Cargo Manager Operation
Flughafen Zürich AG
05.2024 - Current
Cargo Sales and Service Coordinator
Air Canada
09.2019 - 04.2024
Cargo Sales Representative for Switzerland and Austria
NAS Network Airline Services AG
05.2018 - 08.2019
Internship Cargo Quality and Process Management
SWISS International Air Lines Ltd – SWISS WorldCargo
05.2017 - 11.2017
Aviation Engineering - Air Transport Management
Technical University of Košice
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