Frederick Schnapka
Summary
EHL Hospitality Business School student with hands-on experience in luxury service environments and a strong foundation in business management. Skilled in delivering exceptional guest experiences while optimizing operational efficiency and supporting strategic goals. I am eager to contribute to guest-centric and business-driven initiatives in the hospitality and service industries.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Strategy & Deployment Intern
Marriott International, Asia Pacific
07.2025 - 01.2026
- Supported strategic deployment initiatives across 600+ Marriott hotels in Asia Pacific, contributing to large-scale operational and digital transformation projects.
- Contributed to the migration of Medallia into Qualtrics, strengthening guest feedback analytics and customer insight capabilities across the region.
- Assisted in the regional rollout of Marriott Bonvoy F&B earn-and-redeem functionality and integrated payment systems (PMS), improving loyalty engagement and transaction efficiency.
Floor Supervisor, Wonder Room (Part-time)
The Singapore EDITION
05.2025 - 11.2025
- Supervised 3–5 staff members during service at Wonder Room, coordinating drink service and operations.
- Managed multiple tables while ensuring high guest satisfaction.
- Supported upselling of premium beverages and bottle service.
Club Lounge Trainee
The Ritz-Carlton
07.2023 - 01.2024
- Delivered personalized service to 30+ VIP guests daily in the Club Lounge while maintaining 95% guest satisfaction scores.
- Awarded the Five-Star Trainee Certificate for outstanding service performance.
Marketing Intern
Mondelez International
06.2021 - 07.2021
- Assisted with brand development initiatives and marketing content.
- Adapted product descriptions for different market segments.
- Reviewed and refined product marketing slogans and messaging.
Education
Bachelor of Science - International Hospitality Management
EHL Hospitality Business School
Lausanne, Switzerland02-2027
Advanced Placement Exams -
Zürich International School
Zürich01-2022
Skills
- Microsoft Office
- OPERA Property Management System
- Infrasys POS
- Smartsheet
- Python
- Adobe Illustrator
- Logic Pro
Extracurricular
ESCS, EHL Student Consultancy Singapore, Head of Operations
- Led operations managing 17 team members across 3 tiers, overseeing project delivery for international hospitality clients.
- Delivered strategic consulting insights for clients, including JLL, Mandarin Oriental, and Orbitz.
- Directed consulting projects focused on market research, operational strategy, and hospitality concept development.
Fundación Pies Descalzos, Social Media Manager
- Colombian Charity, Fundraised $5,000 for underprivileged children through social media campaigns.
Travel Volunteer in Bosnia and Herzegovina
- Participated in a community restoration project, refurbishing a park in Mostar and cleaning the Neretva River.
Personal Information
Date of Birth: 17 July 2003
Citizenship: Switzerland, United Kingdom, Austria
LinkedIn: https://www.linkedin.com/in/frederick-schnapka/
Certification
- Certification in Hotel Industry Analytics
- Python Developer
- Certificate in Persuading Others – Harvard Business Publishing
Languages
English
Native
Native
German
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Elementary (A2)
A2
Timeline
Strategy & Deployment Intern
Marriott International, Asia Pacific
07.2025 - 01.2026
Floor Supervisor, Wonder Room (Part-time)
The Singapore EDITION
05.2025 - 11.2025
Club Lounge Trainee
The Ritz-Carlton
07.2023 - 01.2024
Marketing Intern
Mondelez International
06.2021 - 07.2021
Bachelor of Science - International Hospitality Management
EHL Hospitality Business School
Advanced Placement Exams -
Zürich International School