Gabriela Andjelkovic
Altishofen
Übersicht
11
11
years of professional experience
Berufserfahrung
Sales Manager
Major Group GmbH
Ebikon
2022.11 - 2025.09
- Leading and motivating the sales team to achieve revenue targets
- Building and maintaining customer relationships
- Strategic planning and execution of sales activities
- Analysis of sales figures and performance optimization
- Sales of insurance products
Customer Support
Digitec Galaxus
Belgrad
2021.04 - 2022.01
- Managing and supporting international customers in digital commerce
- Handling customer inquiries, complaints, and after-sales support
- Ensuring a high level of customer satisfaction
- Collaborating with internal teams to improve customer experience and operational efficiency
Office Administration Manager
Consulting In Time GmbH
Zürich
2018.11 - 2021.01
- Leading and managing the internal sales team
- Coordinating appointments and managing customer relationships
- Preparing quotations and processing new applications
- Ensuring accurate documentation and compliance with internal policies and procedures
Administrator - Event Management
Trend Business AG
Luzern
2016.08 - 2018.10
- Managing and overseeing overall business operations
- Developing marketing and event strategies
- Budget and cost management responsibility
- Building and maintaining business relationships
Business Administration Internship - Event Managem
Trend Business GmbH
Luzern
2015.08 - 2016.08
- Supporting order processing and daily office operations
- Assisting the team with organization, documentation, and communication
- Gaining insight into commercial processes and internal process coordination
- Supporting administrative and operational business tasks
Business Administration Internship
V-Care/SSM Partner GmbH
Luzern
2014.08 - 2015.04
- Supporting internal insurance operations and administrative processes
- Assisting with policy preparation, documentation, and data maintenance
- Handling customer inquiries and supporting communication with clients and partners
- Gaining insight into insurance workflows, internal coordination, and compliance procedures
Ausbildung
Kantonale Mittelschule, Altdorf -
Swiss Academic High School (Gymnasium)
2011 - 2014
Kompetenzen
- Strategic Communication – clear, precise communication with clients, stakeholders, and internal teams
- Client & Stakeholder Management – strong customer focus with a results-driven mindset
- Emotional Intelligence & Professional Empathy – building trust while maintaining professional boundaries
- Negotiation & Persuasion Skills – confident handling of commercial terms and agreements
- Stress Resilience & Prioritization – high performance under pressure and tight deadlines
Languages
German, Serbian, Swiss-German
First languages
English
Advanced
C1
Hobbys
- Music composition and performance
- Equestrian sports and alpine skiing
- Travel and cultural interests
Zeitleiste
Sales Manager
Major Group GmbH
2022.11 - 2025.09
Customer Support
Digitec Galaxus
2021.04 - 2022.01
Office Administration Manager
Consulting In Time GmbH
2018.11 - 2021.01
Administrator - Event Management
Trend Business AG
2016.08 - 2018.10
Business Administration Internship - Event Managem
Trend Business GmbH
2015.08 - 2016.08
Business Administration Internship
V-Care/SSM Partner GmbH
2014.08 - 2015.04
Kantonale Mittelschule, Altdorf -
Swiss Academic High School (Gymnasium)
2011 - 2014