Gaelle Nohra
Hamra
Summary
As an aspiring clinical psychology graduate, I possess a strong academic background with a major GPA of 3.71. My experience spans various psychology-related and community-oriented roles, providing valuable hands-on experience. Through volunteer work with the Lebanese Red Cross Youth Sector and the Children Cancer Center of Lebanon, I have developed a deep commitment to humanitarian values and gained an in-depth understanding of National Societies and Red Cross principles. Adept at managing responsibilities in dynamic environments, whether overseeing customer service and operations as a store manager or handling client interactions and social media for a family-owned resort. With a background in statistics tutoring and comprehensive coursework in psychology fundamentals, I am well-prepared and highly motivated to advance my clinical skills through pursuing a Master's in Clinical Psychology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Better From Scratch
08.2024 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversee online order management through WhatsApp, Instagram DMs, and Toters delivery app.
- Coordinate delivery schedules, handle customer inquiries, and maintain high-quality customer service.
- Train and support new staff to uphold store standards and efficiency.
Chemistry Tutor
MMKN
03.2023 - Current
- Enhanced student comprehension by simplifying complex chemistry concepts and breaking them down into easily digestible parts.
- Tracked student progress and adjusted teaching methods accordingly for optimal results in knowledge acquisition and retention.
- Visited classroom lab settings to increase student understanding.
- Collaborated with fellow tutors to create a supportive learning environment for all students.
Volunteer
Lebanese Red Cross - Youth Sector
01.2020 - Current
- Assisted in organizing and implementing more than 6 community outreach programs focused on health, safety, and emergency preparedness.
- Supported youth education initiatives on first aid, emergency response, and humanitarian principles, demonstrating a thorough understanding of National Societies’ work and the core Red Cross principles.
Restaurant Cashier & Social Media Manager
Royal View Resort
06.2020 - 06.2023
- Managed daily cashier operations, including processing payments, handling high volume cash transactions accurately, and balancing the register at the end of each shift.
- Provided excellent customer service to resort guests, answering inquiries and resolving issues with a friendly and professional demeanor.
- Developed and managed the resort's social media presence, creating engaging content to promote resort amenities, special events, and seasonal offers.
- Assisted in training new staff on point-of-sale systems and social media guidelines, ensuring smooth operations during peak season.
Private tutor
Self Employed
01.2020 - 03.2021
- Worked with elementary grades students to improve their skills in certain subjects.
- Prepared lessons and assign and correct homework.
- Prepared and corrected tests.
- Evaluated students' progress and discussed the results with them or their parents.
Education
Bachelor of Arts - Psychology
Lebanese American University
Hamra, Beirut11.2024
Skills
- Ms Office
- Social Media
- Gmail
- Adobe Photoshop and Illustrator
- Customer Service & Relations
- Multitasking and Organization
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Contacts
+96181441875, gaelle.nohra@lau.edu
Volunteer Experience
- Animator - Children Cancer Center of Lebanon, Fall 2024 - Present
- Facilitator - Lebanese Red Cross, Youth Department, 2020 - Present
- Chemistry Tutor - MMKN, Spring 2023
Personality
- Innovative
- Leadership
- Creative
- Outgoing
Certification
- Handling the Unexpected in Lebanon (September 2024)
- Anger and Stress Management (October 2022)
- Communication and Negotiation Skills (November 2022)
- Developing Critical and Analytical Thinking (March 2023)
- Introduction to Self-Confidence (August 2022)
- Personal Development (August 2022)
- Nutritional Psychology (2021)
- Debate 101, 102 (May 2021)
Extracurricular Activities
- Vice President, Psychology Club
- Member, Arts Club
- Tutor, Statistics Course
- Volunteer Animator, Children Cancer Center of Lebanon (Fall 2024)
- Volunteer Facilitator, Life Sculptor (2023)
Timeline
Store Manager
Better From Scratch
08.2024 - Current
Chemistry Tutor
MMKN
03.2023 - Current
Restaurant Cashier & Social Media Manager
Royal View Resort
06.2020 - 06.2023
Volunteer
Lebanese Red Cross - Youth Sector
01.2020 - Current
Private tutor
Self Employed
01.2020 - 03.2021
Bachelor of Arts - Psychology
Lebanese American University
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