Galiane Tshimanga
Bern
Summary
Highly organized medical secretary knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Secretary
Psychiatric Clinic (UPD Bern)
03.2023 - Current
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
Food Vendor
Food Stand
08.2023 - 09.2023
- Stocked service stations with items such as ice, napkins or straws to prevent shortages.
- Maintained required records on food production, inventory, income and expense, and meal counts.
- Maintained refrigerator, stove, prep table and cookware.
- Assisted cook by opening cans, slicing and chopping food items, making sandwiches and preparing beverages.
- Maintained kitchen area by disposing of trash, sanitizing surfaces and washing dishes and cookware.
- Operated frontline cash register to total meal costs and collect cash and credit card payments.
- Cooked Empanadas food using industrial grills, fryers, ovens and stoves.
- Greeted customers, answered menu questions and responded to complaints.
- Accepted orders and packed food for takeout and delivery.
Daycare Worker
Day Care Center
10.2022 - 03.2023
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
Clerk
Office For Civil Protection
09.2020 - 12.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Handled client correspondence and tracked records to foster office efficiency.
Clerk Intern
Population Service Office
08.2019 - 07.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Handled client correspondence and tracked records to foster office efficiency.
Education
High School Diploma -
Business School
Bern Switzerland07.2020
Diploma For The 10th School Year - 10th School Year
Education Center Feusi
Bern Switzerland07.2016
GED -
Upper School
Bern Switzerland07.2015
Primary School
Primary School Pestalozzi
Bern07.2012
Skills
- Online Systems
- Database Administration
- Computer Proficiency
- Office Coordination
- Pharmacy Correspondence
- Mail Processing
- Verbal and Writing Communication
- Business Correspondence
- Spanish Speaking
- Microsoft Office
- Email Correspondence
- Customer Care
- Serve Customers
- Language Skills Development
- Daycare Management
- Social Services Knowledge
- Behavior Control
- Team Support
Languages
English
Upper intermediate (B2)
French
Upper intermediate (B2)
German
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Certification
- Business English Vantage B2
- DFB Français Secretariat B"
- ECDL Word, Excel and Power Point
Timeline
Food Vendor
Food Stand
08.2023 - 09.2023
Medical Secretary
Psychiatric Clinic (UPD Bern)
03.2023 - Current
Daycare Worker
Day Care Center
10.2022 - 03.2023
Clerk
Office For Civil Protection
09.2020 - 12.2021
Clerk Intern
Population Service Office
08.2019 - 07.2020
High School Diploma -
Business School
Diploma For The 10th School Year - 10th School Year
Education Center Feusi
GED -
Upper School
Primary School
Primary School Pestalozzi
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