Georgie Rashkov
Swindon,UK
Summary
Dedicated customer service professional with a strong service mindset and proven expertise in managing complex customer interactions. Skilled in complaint triaging, negotiation mastery, and feedback collection methods, ensuring effective resolution of issues while maintaining high levels of customer satisfaction. Adept at time management, multi-tasking, and demonstrating empathy for customer concerns, even in challenging situations. Fluent in multiple languages, enabling seamless communication across diverse client bases. Committed to delivering exceptional service experiences and fostering long-term customer relationships.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Health Care Assistant
Beaumont Court
Cornwall
12.2022 - 03.2026
- At Beaumont court I am a care assistant working 12 hour shifts and supporting residents from 8am to 8pm, I will start my normal day by doing some checks to make sure everyone is well and that everyone is safe, then I would proceed with doing personal care and cleaning their rooms to make sure everyone was in a amazing state to be able to enjoy their day, then I would continue with feeding the people that needed to be assisted with that and have a chat and be like a friend to them, I had met some amazing people and had build some amazing relationships with the residents , I had been called really bubbly and sweet and that I can clearly know what I am doing and I am great at what I do!!!!
Customer complaints handler
Thames Water
Swindon
05.2024 - 06.2025
- Utilised CRM software proficiently for efficient tracking and management of complaints.
- Enhanced company reputation with effective complaint resolution.
- Interpreted complex information clearly to customers, instilling confidence in our services.
- Identified recurring complaints, improving the overall service quality.
- Promoted a positive attitude under pressure, fostering team resilience.
- Resolved conflicts efficiently for improved customer relations.
- Improved customer satisfaction by handling complaints promptly and professionally.
- Adhered strictly to industry regulations during all stages of complaint resolution.
- Managed large volumes of customer queries, leading to a more informed client base.
Customer Service Adviser-
Thames Water
Swindon
08.2023 - 05.2024
- Resolved pressing customer issues, ensured repeat business.
- Handled high volume of calls daily for faster issue resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers in product selection to boost sales.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Strengthened client relationships with clear communication and problem-solving skills.
Health Care Assistant
Beaumont Court
09.2022 - 11.2022
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in patient care, improved comfort and well-being.
- Enhanced healing process by changing wound dressings regularly.
- Prepared meals for patients, ensured balanced nutrition intake.
Team Member
Taco Bell
Swindon
12.2021 - 04.2022
- I was a team member who can do anything going from the line to the reception to the frying to the cleaning and back to the line at Taco Bell, the team member who earns the most customer good reviews and the one who people adore and try to make sure they have a good time at the work place and while customers are in store, I also try to be helpful to the team as teamwork makes the dream work!
Education
GCSE's - Maths, English
New College
Swindon 09.2018 - 07.2019
Skills
- Customer Service
- Service mindset
- Patience with difficult customers
- Time management expertise
- Multi-Tasking capabilities
- Feedback collection methods
- Empathy for customer issues
- Complaint triaging
- Negotiation mastery
- Fluency in multiple languages
Certification
Maths and English At Green Lab, 2018-06-01, Present, I have completed my maths and English GCSE is and I have gained my English level 2 function skills which is equivalent to a gcse I can provide a certificate which can help me out more I am happy to take more classes if needed to upgrade my maths but I am happy to say I can solve most math problems.
Additional Information
I am a hardworking individual always trying to be better and do the best of what I can do, I love to try new things in order to expand my learning skills and I love being in a friendly environment, I have done many things some of which are being a carer and being in retail and working as a hospitality assistant, I am keen on always progressing and learning new skills and life techniques!
Languages
Bulgarian
English
Personal Information
- Retail
- Sales
- Work Permit: Yes
- Visa status: Eligible to work in the UK
Custom Section
GCSE or equivalent
Timeline
Customer complaints handler
Thames Water
05.2024 - 06.2025
Customer Service Adviser-
Thames Water
08.2023 - 05.2024
Health Care Assistant
Beaumont Court
12.2022 - 03.2026
Health Care Assistant
Beaumont Court
09.2022 - 11.2022
Team Member
Taco Bell
12.2021 - 04.2022
GCSE's - Maths, English
New College
09.2018 - 07.2019