SAP BI
Giovanni Avila
International Sales, Clients Services & Marketing
Biel/Bienne,BE
Summary
With over 25 years of experience in the international client services and sales environment, this professional consistently provides solutions that benefit both the client and the company. Effective skills in innovation, communication, and strategy allow for clear presentation of views and establishment of trust through active listening. Adept at managing sensitive issues with tact and discernment. Appreciated for interpersonal skills and ability to connect with people on all levels, known for team spirit and hands-on approach.
Overview
25
25
years of professional experience
3
3
Languages
14
14
years of post-secondary education
Work History
Regional Sales Manager
GIRARD-PERREGAUX
La Choux-de-Fonds, Neuchâtel
03.2022 - 08.2024
- Supervising sales in Southeast Asia Pacific & Oceania, Russia, Nordic countries, Romania, and Bulgaria while supporting a team of 3 Brand Managers
- Acting as Deputy Brand Manager for Mexico and LATAM, managing customer portfolios, monitoring commercial and marketing budgets, and supporting the local agent while successfully spearheading the opening of new points of sale in South America
- Diligently monitoring information flows to ensure fast and efficient communication between internal departments and contacts
- Coordinating orders with marketing, logistics, invoicing, and import-export departments
- Analyzing and following up on sales/stock reports and preparing offers for the customers
- Coordinated closely with product development teams to provide feedback from clients, informing improvements in design, quality, or functionality.
Interior & Commercial Project Manager
AG DESIGN STUDIO
Biel/Bienne, Bern
02.2018 - 02.2022
- Design interior space using 3D Sketchup-pro and Live Home 3D Pro software
- Assessed Client's requirements and desires to determine architectural preferences to meet overall design goals
- Created sketches and drawings to illustrate concepts to consider how the space will be used
- Design strategies to minimize and improve the functionality of the space to create an aesthetically pleasing environment
- Delivered projects on time and within budget through diligent planning, scheduling, and resource allocation.
- Negotiated terms and conditions for customer contracts.
Global Retail-DFS Sales Coordinator
LONGINES WATCH COMPANY
Saint-Imier, Bern
10.2016 - 03.2017
- Maintained accurate records of sales transactions analyzes and performance statistics.
- Monthly maintenance of global Travel Retail figures.
- Daily customer follow-up of Duty-Free Shoppers performs and requests.
- Evaluation and analysis of the general sell-in/sell-out models.
World Spare Parts Sales Supervisor
LONGINES WATCH COMPANY
Saint-Imier, Bern
07.2012 - 10.2016
- Evaluate administrative sales staff performance related to procedures, availability, and consumption of components.
- Direct contact with suppliers for pricing, delays, and quality issues.
- Perform stock analysis of clients to determine low stock or overstock and/or obsolescence.
- Regular contact with international, and local customers to resolve complaints and various escalated issues.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
Client Service Specialist
SWATCH GROUP U.S Inc.
06.2004 - 12.2010
- Lead specialist in collecting data materials to estimate components and labor fees required for the repairs.
- Supervising and monitoring the flow of estimates sent to customers for repairs (approvals, rejections, etc. with a team of 4 Customer services representative
- Regular contacts with customers in the US and with Brand Headquarters in Switzerland.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Optimized workflow processes within the department, resulting in more efficient resource allocation.
Quartz Watch Technician & Consultant
GUCCI GROUP USA
Secaucus, New Jersey
01.2000 - 06.2004
- Evaluations and repairs of faulty quartz watches.
- Create and maintain a daily and weekly comeback ratio report.
- Assisting and training all new employees.
- Established trust among clients with clear explanations of necessary repairs and accurate estimates of cost and time required for completion.
- Assisted sales staff with technical inquiries regarding product functionality or performance specifications as needed.
- Tested timepiece accuracy and performance using meters and other electronic instruments.
Education
International Business - Module 1 -
La Guardia Community College (CUNY)
Queens, NY 08.1994 - 08.1995
High school diploma & commercial apprenticeship -
Christopher Columbus
08.1978 - 06.1991
Skills
Excellent communication
Personal Information
- Nationalities: Swiss / American / Ecuadorian
- Marital Status: Married / 1 Child
Software
Pro Concept BI
Offices Tools
Additional Training
- Time management and organization module 1 & 2, R O Communication, CIP-Tramelan, Switzerland, 2013-2014
- Communication and Coaching Training, R O Communication, CIP- Tramelan, Switzerland, 2011
Interests
Music
Sports, bicycle rider
Movies, Social-cultural DOCU films
Traveling
Technology
Quote
You can surrender Without a prayer, but never really pray... Pray without surrender,
You can fight... Fight without ever winning, but never ever win...Win without a fight
Neil Peart
Timeline
Regional Sales Manager
GIRARD-PERREGAUX
03.2022 - 08.2024
Interior & Commercial Project Manager
AG DESIGN STUDIO
02.2018 - 02.2022
Global Retail-DFS Sales Coordinator
LONGINES WATCH COMPANY
10.2016 - 03.2017
World Spare Parts Sales Supervisor
LONGINES WATCH COMPANY
07.2012 - 10.2016
Client Service Specialist
SWATCH GROUP U.S Inc.
06.2004 - 12.2010
Quartz Watch Technician & Consultant
GUCCI GROUP USA
01.2000 - 06.2004
International Business - Module 1 -
La Guardia Community College (CUNY)
08.1994 - 08.1995
High school diploma & commercial apprenticeship -
Christopher Columbus
08.1978 - 06.1991
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