Giovanni Avila

• Supervising sales in Southeast Asia Pacific & Oceania, Russia, Nordic countries, Romania, and Bulgaria while supporting a team of 3 Brand Managers
• Acting as Deputy Brand Manager for Mexico and LATAM, managing customer portfolios, monitoring commercial and marketing budgets, and supporting the local agent while successfully spearheading the opening of new points of sale in South America
• Diligently monitoring information flows to ensure fast and efficient communication between internal departments and contacts
• Coordinating orders with marketing, logistics, invoicing, and import-export departments
• Analyzing and following up on sales/stock reports and preparing offers for the customers
• Coordinated closely with product development teams to provide feedback from clients, informing improvements in design, quality, or functionality.

• Design interior space using 3D Sketchup-pro and Live Home 3D Pro software
• Assessed Client's requirements and desires to determine architectural preferences to meet overall design goals
• Created sketches and drawings to illustrate concepts to consider how the space will be used
• Design strategies to minimize and improve the functionality of the space to create an aesthetically pleasing environment
• Delivered projects on time and within budget through diligent planning, scheduling, and resource allocation.
• Negotiated terms and conditions for customer contracts.

• Maintained accurate records of sales transactions analyzes and performance statistics.
• Monthly maintenance of global Travel Retail figures.
• Daily customer follow-up of Duty-Free Shoppers performs and requests.
• Evaluation and analysis of the general sell-in/sell-out models.

• Evaluate administrative sales staff performance related to procedures, availability, and consumption of components.
• Direct contact with suppliers for pricing, delays, and quality issues.
• Perform stock analysis of clients to determine low stock or overstock and/or obsolescence.
• Regular contact with international, and local customers to resolve complaints and various escalated issues.
• Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
• Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.

• Reception and processing of orders via the extranet, SAP, and e- mails of agents and subsidiaries.
• Preparation and control of shipments and supplies before invoicing.
• Coordination of shipments with the export department
• Customer support in different languages according to their requests by e-mail or phone.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

• Lead specialist in collecting data materials to estimate components and labor fees required for the repairs.
• Supervising and monitoring the flow of estimates sent to customers for repairs (approvals, rejections, etc. with a team of 4 Customer services representative
• Regular contacts with customers in the US and with Brand Headquarters in Switzerland.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Optimized workflow processes within the department, resulting in more efficient resource allocation.

• Evaluations and repairs of faulty quartz watches.
• Create and maintain a daily and weekly comeback ratio report.
• Assisting and training all new employees.
• Established trust among clients with clear explanations of necessary repairs and accurate estimates of cost and time required for completion.
• Assisted sales staff with technical inquiries regarding product functionality or performance specifications as needed.
• Tested timepiece accuracy and performance using meters and other electronic instruments.