Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giulio Gentile

Saint-Cergue

Summary

Detail-oriented Night Auditor trained in hospitality management and accounting. Hard worker with strong people skills. Number-year background conducting financial reporting for Type properties. Welcoming Night Auditor with Number years of experience in customer service and financial reconciliation. Skilled at completing Type tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Proactive individual with Number years of experience as night auditor at busy resort. Driven and organized and fluent in Language and Language. Experience conducting financial reporting for multiple departments. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

2
2
years of professional experience

Work History

Night Auditor

Dosim
Genolier
03.2023 - Current
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Reviewed daily financial statements and completed end-of-day paperwork in Software with 100% accuracy.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using Software with Number% accuracy.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Entered customer data into room system and updated information when patrons changed rooms.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Education

Sculls Media
Italie

General Studies

Ecole De Culture Générale Jean-Piaget
Geneve

Cycle D’orientation De Genève
Thonex

Skills

  • Revenue Monitoring
  • Charge Posting
  • Reservation Processing
  • Account Reconciliation
  • Office Supervision
  • Checking Guests In and Out
  • Data Analysis
  • Concierge Assistance
  • Resource Allocation
  • Managing Reception
  • Mail and Packages
  • Room Inventory
  • Light Maintenance Duties
  • Supply Replenishment
  • Audit Reporting
  • Verbal and Written Communication
  • Conflict Mediation
  • Property Management
  • Accounting Processes
  • Safety and Security Procedures
  • Records Management
  • Hospitality Service Expertise
  • Account Audits
  • Registration Assistance
  • Lobby Auditing
  • Credit and Cash Payments
  • Complaint Resolution
  • Inventory Oversight
  • Two-Way Radio Operation
  • Room Charges
  • Daily Transactions Review
  • Performing Wake-Up Calls
  • Conference and Meeting Planning
  • Administrative Support
  • Performance Tracking
  • Account Balancing
  • Conflict Documentation
  • Analytical Thinking
  • Payment Oversight
  • Shift Scheduling
  • Drawer Closing Protocols
  • Transportation Arrangements
  • Automated Telephone Systems
  • Account Closing
  • Staff Training
  • Resolving Issues
  • Punctual and Dependable
  • Coordinate Housekeeping
  • Facilities Management Software
  • Product and Service Sales
  • Quality Assessments
  • Dining and Amenity Recommendations
  • Check in and Checkout Procedures
  • Supplies and Materials Oversight
  • Bookkeeping
  • Recordkeeping

Languages

French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

Timeline

Night Auditor

Dosim
03.2023 - Current

Sculls Media

General Studies

Ecole De Culture Générale Jean-Piaget

Cycle D’orientation De Genève
Giulio Gentile