Gloria Cerana
Global Project Manager Customer Account Management
Winterthur
Summary
Global Project Manager with a strong track record at Burckhardt Compression, combining expertise in business analysis, strategic planning, and cross-functional collaboration. Known for delivering projects on time while boosting customer satisfaction through innovative feedback mechanisms. Skilled in leading global initiatives, defining processes, and driving continuous improvement. Recognized for fostering team cohesion, adapting to evolving needs, and maintaining a results-oriented mindset with excellent communication and organizational skills.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Global Project Manager Customer Account Management
Burckhardt Compression
04.2023 - Current
- Oversaw global standards development and partner relationships, enabling collaboration across the globe.
- Developed customized project plans to align with unique internal requirements, and ensure successful outcomes.
- Delivered high-quality results on global projects through meticulous planning, organization, and execution.
- Achieved timely project completions by closely monitoring milestones, deadlines, and resource allocation.
- Boosted team morale through recognition programs that acknowledged exceptional work contributions from individual team members.
- Improved cross-functional team collaboration through effective communication strategies and regular progress meetings.
- Collaborated with cross-functional teams to develop innovative solutions that addressed pressing business challenges or opportunities.
- Implemented best practices in sales functions to increase efficiency and streamline operations across all projects.
- Support change management initiatives to ensure smooth transitions during organizational restructuring, or process improvements.
- Drove continuous improvement within the global sales functions by following current best practices and sharing knowledge with team members through internal Sales Webinars.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on Sales standard developments status to sales community.
Marketing Manager
Burckhardt Compression
03.2021 - 03.2023
- Implemented data-driven sales strategies, utilizing analytics tools to track success.
- Improved customer satisfaction through proactive communication.
- Boosted customer satisfaction by implementing innovative tools to collect customer feedback.
- Enhanced customer satisfaction, analyzing customer feedback, addressing concerns promptly and professionally.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Sales & Contract Specialist
Burckhardt Compression
09.2018 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Implemented a system for tracking sales figures, resulting in improved organization and prioritization of potential business opportunities.
- Developed strong relationships with key clients through regular communication and excellent customer service skills.
- Increased sales efficiency by streamlining back office processes and implementing new software tools.
- Ensured accuracy of invoices and purchase orders by thoroughly reviewing documentation before submission.
- Supported sales team with contract negotiations, ensuring accurate and timely completion of necessary paperwork.
- Collaborated with marketing department to develop promotional materials and strategies for sales campaigns.
- Facilitated smooth communication between sales team, warehouse, and shipping departments, ensuring timely delivery of products to customers.
- Proactively identified potential bottlenecks in the sales process, implementing solutions to address inefficiencies before they impacted performance metrics.
- Reduced order processing time by developing a more efficient system for tracking inventory levels and reordering stock as needed.
- Supported sales team in achieving targets through diligent follow-ups on offers and efficient order processing.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Prepared monthly ad hoc reporting in alignment with management needs.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
- Maintained ongoing schedule and documentation for all reporting procedures.
HR and Finance Assistant
Burckhardt Compression
04.2018 - 08.2018
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
Travel Agency Assistant
Local Travel Agency
07.2017 - 08.2017
- Improved response times to client inquiries, maintaining a high level of professionalism and accuracy in all written correspondence.
- Resolved routine problems, answered general questions and escalated complex issues.
- Opened new files and completed file set-up on new referrals.
- Entered data into system to maintain current file data on accounts and expiration records.
- Answered phones, processed mail and handled insurance check process.
Education
Bachelor of Science - Sociology - Organization's Science
Università Degli Studi Di Milano - Bicocca
Milano 04.2001 -
High School Diploma -
Liceo Linguistico Daniele Crespi
Busto Arsizio 04.2001 -
Skills
Project and scope management
Excellent communication
Teamwork and collaboration
Problem-solving abilities
Customer service
Strategic, Creative and Critical thinking
Team building
Documentation and reporting
Work Planning and Prioritization
Timeline
Global Project Manager Customer Account Management
Burckhardt Compression
04.2023 - Current
Marketing Manager
Burckhardt Compression
03.2021 - 03.2023
Sales & Contract Specialist
Burckhardt Compression
09.2018 - 02.2021
HR and Finance Assistant
Burckhardt Compression
04.2018 - 08.2018
Travel Agency Assistant
Local Travel Agency
07.2017 - 08.2017
Bachelor of Science - Sociology - Organization's Science
Università Degli Studi Di Milano - Bicocca
04.2001 -
High School Diploma -
Liceo Linguistico Daniele Crespi
04.2001 -