Goran Mitov
London
Summary
Highly competent Restaurant Supervisor with relevant experience in managing day-to-day operations, overseeing staff training and scheduling, and ensuring customer satisfaction. Strengths include strong leadership abilities, adapt problem-solving skills, and a commitment to maintaining high quality standards.Past roles have led to improved team efficiency, increased restaurant profitability, and enhanced customer service levels.
Overview
12
12
years of professional experience
Work History
Restaurant Waiter
Caffe Presse Club,
Zurich
11.2022 - 10.2024
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
Restauran supervisor
Maison du Mezze
London
01.2016 - 01.2021
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
Bar Manager
L'Orchidee Champagne Bar Westfield Shepherds Bush
London
10.2015 - 01.2016
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Pizza Cook
Fire & Stone Westfield Shepherds Bush
London
03.2013 - 10.2015
- Prepared ingredients such as dough, sauce, and toppings for pizzas.
- Checked food quality and freshness of ingredients used in preparing pizzas.
- Kept work area clean by sweeping floors, washing surfaces, and disposing of trash.
- Stored food items correctly in designated containers and storage areas.
Education
High School Diploma -
Dimitar Vlahov
Strumica,North MacedoniaSkills
- Guest Relations
- Quality Control
- Safe Food Handling
- Menu presentation
- Professional Appearance
- Positive and professional
- Upselling techniques
- Food safety understanding
Languages
Bulgarian
First Language
English
Proficient
C2
German
Beginner
A1
Serbian
Upper Intermediate
B2
Timeline
Restaurant Waiter
Caffe Presse Club,
11.2022 - 10.2024
Restauran supervisor
Maison du Mezze
01.2016 - 01.2021
Bar Manager
L'Orchidee Champagne Bar Westfield Shepherds Bush
10.2015 - 01.2016
Pizza Cook
Fire & Stone Westfield Shepherds Bush
03.2013 - 10.2015
High School Diploma -
Dimitar Vlahov