Gringeri Walter
Gstaad
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
5
5
years of professional experience
Work History
Revenue Manager
Vito Ditta Ag (Private firma selling products such as bags end touristic items
Gstaad
07.2023 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Monitored customer service trends and provided insights to management team for further improvement.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
la lorraine severino ditta
leysin , Vaud
07.2022 - 07.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receptionist
Hotel villa teo giancarlo manzera
villafranca tirrena
03.2019 - 06.2022
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service trends and provided insights to management team for further improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Professional Degree in Hospitality - Professional Apprenticeship
Abingdon End Witney College
Abingdon, Oxfordshire , England07.2018
High School Diploma -
Highdown Sixth Form Centre
Reading , Oxfordshire ,England07.2016
From 9 Years Old Untill 14 - Regular School
Albert Einstein Gymnasium
Berlin , Germany06.2014
Skills
- Conflict Management
- Front Office Management
- Policy and Procedure Modification
- CRM Software
- Flexibility for work hours end work days (always available)
Additional Information
salary of latest job : 3600 CHF Brutto
9 Hours a day
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Timeline
Revenue Manager
Vito Ditta Ag (Private firma selling products such as bags end touristic items
07.2023 - Current
Assistant Manager
la lorraine severino ditta
07.2022 - 07.2023
Receptionist
Hotel villa teo giancarlo manzera
03.2019 - 06.2022
Professional Degree in Hospitality - Professional Apprenticeship
Abingdon End Witney College
High School Diploma -
Highdown Sixth Form Centre
From 9 Years Old Untill 14 - Regular School
Albert Einstein Gymnasium