Hanna Szymanska
Bad Ragaz,SG
Summary
Ambitious tourism industry representative with a strong background in working within multicultural environments. Committed to delivering excellent service quality by consistently exceeding customer expectations. Focused on attention to detail and creating memorable experiences to ensure customer satisfaction.
Work History
Front Desk Receptionist
Priva Lodge Resort **** Sup.
07.2024 - 04.2025
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Office, Guest Relations Agent
Hospitality **** Sup. Europa, Saratz, Sunstar
07.2019 - 04.2024
- Contributed to positive TripAdvisor reviews by consistently providing exceptional service to all guests.
- Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Coordinated with other departments to ensure seamless guest service throughout their stay.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Conducted regular follow-ups with guests post-stay to gather feedback and implement improvements.
Front Office, Reservation and Guest Relations Agent
Hospitality **** Sup.
01.2018 - 03.2019
- Handling reservations, check-ins, and check-outs for guests.
- Managing guest feedback and complaints.
- Focused on ensuring guest comfort throughout their stay.
- Collaborated with booking portals to optimize reservations and enhance guest.
- Provided tourists with relevant and up-to-date information about local attractions, events, and services, enhancing their overall experience.
Front Desk Agent- Reception and Reservation
Hotel und Gaststätte zum Erdinger Weissbrau
04.2017 - 01.2018
- Guest check-in/out.
- Handling phone and online reservations, answer any customers questions about the lodgings.
- Process Payments.
- Housekeeping supervising.
Customer Service Executive
Booking.com
12.2015 - 04.2016
- Customer complaints management regarding overbooking and hotel amenities/services.
- In a professional manner resolving the problem through the most effective means possible.
- Providing guidance to hotels in utilizing and optimizing internal systems.
Multilingual Sales Team Leader and Customer Consultant
Ticket Bureau, Official Agent for FC BARCELONA
08.2013 - 11.2015
- Customer-facing positions for FC Barcelona events and football tickets sales.
- Providing expert recommendations to help customers select events based on their preferences.
- Developed strong, empathetic client relationships and earned a reputation for consistently exceeding sales goals.
- Acted as a liaison between the sales team and company management.
- Conducted interviews and hired personnel for the sales team.
Ground Stewardess
Airport El Prat
12.2012 - 07.2013
- Boarding passengers, verifying travel documents, and preparing passenger lists for airplane departures.
- Making boarding announcements.
Tour guide, Destination Manager for Croatia and Spain
Travel Agency, Martin
01.2000 - 10.2012
- Company Overview: Tour Operator Martin, Poznan, Poland
- Assisted guests during their visits to Croatian and Spanish tourist destinations.
- Organizing and selling local tours, ensuring a seamless experience for guests.
- Supervising the quality of sold products to maintain high standards.
- Coordinating airport-hotel transfers, ensuring smooth and timely transportation for guests.
- Tour Operator Martin, Poznan, Poland
Education
Master - International Law, Foreign Trade & International Relations
07.2012
International Affairs -
06.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Attention to detail
- Flexible and adaptable
Hobbies and Interests
- Passionate about traveling, learning foreign languages, and exploring psychology.
- Enthusiastic about how diverse cultures and languages enrich personal and professional experiences, with a keen interest in understanding human behavior and communication.
Personal Information
- Date of Birth: 07/26/74
- Nationality: Polish
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
German
Advanced (C1)
French
Intermediate (B1)
Italian
Intermediate (B1)
Croatian
Elementary (A2)
Timeline
Front Desk Receptionist - Priva Lodge Resort **** Sup.
07.2024 - 04.2025
Front Office, Guest Relations Agent - Hospitality **** Sup. Europa, Saratz, Sunstar
07.2019 - 04.2024
Front Office, Reservation and Guest Relations Agent - Hospitality **** Sup.
01.2018 - 03.2019
Front Desk Agent- Reception and Reservation - Hotel und Gaststätte zum Erdinger Weissbrau
04.2017 - 01.2018
Customer Service Executive - Booking.com
12.2015 - 04.2016
Multilingual Sales Team Leader and Customer Consultant - Ticket Bureau, Official Agent for FC BARCELONA
08.2013 - 11.2015
Ground Stewardess - Airport El Prat
12.2012 - 07.2013
Tour guide, Destination Manager for Croatia and Spain - Travel Agency, Martin
01.2000 - 10.2012
University Adam Mickiewicz - International Affairs,
Institut Superior of Law and Economy, ISDE - Master, International Law, Foreign Trade & International Relations
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