HATIE MUCAJ
Zurich,ZH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Passanger Service position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Dnata Airport Services
05.2023 - Current
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Restaurant Service
Astra - Kitchen Bar
06.2021 - 06.2023
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Restaurant Service
Blue Marine Hotel
04.2018 - 09.2019
- Passionate about learning and committed to continual improvement.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Vocational Preparation Year For Adults
Fachschule Viventa, Zurich Switzerland08.2021
Integration Course Standard, German Course
Fachschule, Viventa Zurich Switzerland 08.2020
Lyzeum (High School)
Greece09.2017
Primary & Secondary School
Greece09.2007
Skills
- Customer Service
- Baggage Handling Procedures
- Teamwork and Collaboration
- Check-in procedures
- Boarding gate procedures
- Reservation Processing
- Boarding Assistance
- Airport Security
- Ticketing knowledge
- Ground Operations
- Payment Processing
Languages
English
German
Greek
Albanian
Timeline
Passenger Service Agent
Dnata Airport Services
05.2023 - Current
Restaurant Service
Astra - Kitchen Bar
06.2021 - 06.2023
Restaurant Service
Blue Marine Hotel
04.2018 - 09.2019
Vocational Preparation Year For Adults
Integration Course Standard, German Course
Lyzeum (High School)
Primary & Secondary School
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