Teamwork and collaboration
Heayun Pereira Cypion Yurkin
Administrative Assistant
Bern,BE
Summary
I am a professional with experience in Administrative Support, having worked in public institutions, private companies, and volunteer projects. Skilled in financial management, document organization, interpersonal communication, and supporting internal processes. Recognized for adaptability, reliability, and the ability to perform well under pressure while maintaining quality results. Fluent in English and currently learning Korean and German, demonstrating continuous learning and a strong commitment to professional growth.
Overview
8
8
years of professional experience
4
4
Languages
4
4
years of post-secondary education
Work History
Housekeeper
Schweizer Jugendherbergen
08.2024 - 10.2025
- Maintained clean and comfortable environments for guests, performing daily housekeeping and organizational tasks with attention to detail.
- Prepared and organized guest rooms, including linen and towel replacement, floor cleaning, and bathroom restocking, ensuring guest comfort and satisfaction.
- Managed trash and recyclables disposal, promoting cleanliness and order in the facility.
- Demonstrated flexibility and adaptability by adjusting the work schedule to fluctuating occupancy, while preparing high-quality breakfast for guests.
Volunteer
EMPOWER
09.2023 - 06.2024
- Collaborated with the administrative team on daily tasks, providing organizational support, and assisting with departmental routines.
- Contributed to basic financial processes by assisting with account records and cash flow, ensuring accuracy.
- Actively engaged with clients and participants, gathering feedback, and supporting initiatives to improve service quality.
- Demonstrated adaptability and a proactive mindset when handling diverse volunteer demands, maintaining consistent performance in dynamic environments.
Self-employed Service Provider
MAXVINIL - Paint Industry
02.2022 - 12.2022
- Provided administrative support to the company, collaborating on office routines, and assisting with departmental tasks to ensure operational efficiency.
- Supported financial management, including accounts payable and receivable, cash flow monitoring, and preparation of reports, ensuring accurate records, and timely compliance.
- Contributed to inventory control by monitoring stock entries and withdrawals, maintaining the organization and reliability of records.
- Proactively engaged with clients to gather feedback, identifying improvement opportunities, and consistently exceeding expectations in service delivery.
- Demonstrated adaptability and a solution-oriented mindset when facing project changes and challenges, maintaining progress and quality in deliverables.
English Teacher
Instituto Educacional N. Sra. De Fátima
09.2021 - 02.2022
- Developed innovative lesson plans to engage students in English language learning.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Administration Intern
Court of Justice - MT
04.2021 - 02.2022
- Assisted in sending email notifications to drivers regarding fines, payments, and vehicle maintenance, ensuring clear communication and accurate record-keeping.
- Supported documentation control within the Transportation Department, ensuring organization, compliance, and easy access to records.
- Maintained and updated spreadsheets for financial tracking and fleet management, contributing to more efficient decision-making.
- Monitored fleet usage, assisted with scheduling preventive maintenance, and supported operational vehicle availability.
- Developed multitasking skills by balancing multiple responsibilities, without compromising accuracy or quality.
Office Administration Intern
Regional Council of Engineering and Agronomy of MT
05.2019 - 04.2021
- Provided customer service support by assisting clients and resolving inquiries in a professional manner.
- Managed billing activities, including issuing and sending invoices, and payment reminders via email and letters.
- Maintained confidentiality when handling sensitive company and client information.
- Organized and maintained physical and digital files, ensuring accuracy and easy access to information.
- Supported administrative processes by updating spreadsheets, managing documents, and assisting with daily departmental tasks.
Volunteer in Administration
Women's Federation for World Peace
03.2018 - 08.2018
- Assisted in organizing and coordinating office events and programs, ensuring smooth execution.
- Supported daily operations by managing documents and maintaining accurate filing systems.
- Applied strong interpersonal communication skills to collaborate with colleagues, and assist participants.
- Contributed to a positive and efficient work environment by supporting both administrative and team needs.
Education
Bachelor of Science - Business Administration
UNIC - Universidade De Cuiabá
Mato Grosso, Brazil 02.2019 - 12.2022
Skills
Office administration
Administrative support
Document management
Bookkeeping
Meeting scheduling
Document control
Meeting facilitation
Workflow coordination
Teamwork
Hardworking
Time management
Cleaning and organizing
Interests
Effective interpersonal communication
Process optimization and productivity
Software
Microsoft Office: Word, Excel, PowerPoint
Google Workspace: Docs, Sheets, Slides, Calendar
Communication & Collaboration: Zoom, Google Meet
Project & Task Management: Trello
Languages
Portuguese
Bilingual or Proficient (C2)
English
Intermediate (B1)
Spanish
Elementary (A2)
German
Elementary (A2)
Korean
Beginner (A1)
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Worked many times during the holiday season at the request of management.
- Cleaned an average of 5 to10 and even 20 rooms per day.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a class of more than 50 students to develop their English skills.
Timeline
Housekeeper
Schweizer Jugendherbergen
08.2024 - 10.2025
Volunteer
EMPOWER
09.2023 - 06.2024
Self-employed Service Provider
MAXVINIL - Paint Industry
02.2022 - 12.2022
English Teacher
Instituto Educacional N. Sra. De Fátima
09.2021 - 02.2022
Administration Intern
Court of Justice - MT
04.2021 - 02.2022
Office Administration Intern
Regional Council of Engineering and Agronomy of MT
05.2019 - 04.2021
Bachelor of Science - Business Administration
UNIC - Universidade De Cuiabá
02.2019 - 12.2022
Volunteer in Administration
Women's Federation for World Peace
03.2018 - 08.2018