Helder Ribeiro
Fisibach
Summary
Proactive Software Developer/supported with 16+ years experience in banking environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving operations to support efficiency.
Overview
16
16
years of professional experience
Work History
Senior Production Support Analyst
Credit Suisse
10.2014 - Current
- Support Production applications within Treasury, Finance, Risk and Product Control departments
- React to user requests and system alerts for the supported applications, providing technical support to maintain production stability
- Work closely with development teams to find resolution for problems, implement them and document them so they can be used in the future without development escalation
- Performing application releases and maintaining production systems. Taking ownership of special projects
- Support all ITSM ITIL processes (Incident management, Problem management, change management…)
- Identify possible flaws in the software architecture/design and follow up with development teams to improve the systems
- Analyze data and code to understand why the applications are producing certain results
- Inform all the stakeholders about possible problems or delays
- Analyze new applications and prepare all the necessary information to on-board them in production services department
- Provide on call support for end of day batch and critical systems
- Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
- Technologies: Oracle, PL SQL, UNIX, DWH Informatica, MS SQL,Control M, OBIEE,Middleware - Filebroker
Senior Oracle Developer
BNP Paribas Securities Services
08.2011 - 10.2014
- Maintenance of an application that provides business reports, dividend management, swift interfaces and asset account information to clients and other financial Institutions
- Engage in all the development lifecycle (analysis, implementation, test, documentation, support)
- Developed or customized Oracle reports and forms to meet functional business requirements.
- Customize or develop Oracle workflows to meet company business processes.
- Technologies: Oracle PL SQL, Starteam, HP-Quality Center, Multifonds, Report Builder, Windows/Unix
Siebel Developer
Banco Best
02.2011 - 06.2011
- Development of an application for a major UK online investment bank.
- Use Siebel tools to develop new functionalities
- Perform user acceptance tests and document results
- Technologies: Siebel Tools 8, Siebel Web Client 8, SQL Developer, MS SQL
Oracle and Siebel Support Analyst
ZON Multimedia SA
04.2010 - 01.2011
- Support a central Siebel application that manages orders and communication with other departments like billing and stock management
- Support the business with reports and changes needed to complete processes
- Analyze errors and propose a valid solution to the Development team
- Implement PL-SQL scripts to correct data
- Implementation of excel macros to create massive correction of data
- Technologies: Siebel Tools 7.5, Siebel Web Client 7.5, Oracle, HP Service manager, Harvest, Unix/Windows admin
Oracle and Siebel Developer
Altran SA
03.2009 - 03.2010
- Development of Siebel application that manages medical orders and reports with business statistics for a major pharmaceutical company
- Define the requirements with the users and create proper documentation
- Implement the new functionalities and correct bugs in the application
- Create test reports and support the applications
- Technologies: Siebel Tools 7.7, Siebel Web client 7.7, Oracle, BMC Remedy, Windows/Unix
Education
Oracle Developer Certified Associate -
Oracle
Online08.2014
Oracle Database SQL Expert -
Oracle
Online07.2014
Microsoft Project and Project Management courses -
PMI
US01.2013
ISCED5 - Computer Sciences
Instituto Superior Engenharia De Coimbra
Coimbra01.2008
ISCED3 - Business Management
Escola Vale De Cambra
Vale De Cambra07.2004
Skills
- Programming PL-SQL, Java, C/C, C#,OpenGL
- ITIL ITSM expertise
- Experience with Oracle and SQL Server database systems
- Experience with Windows and Unix operating environments
- Systems architecture proficiency
- Business performance optimization
- Financial accounting
Personal Information
Date of Birth: 05/03/86
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Portuguese
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Senior Production Support Analyst
Credit Suisse
10.2014 - Current
Senior Oracle Developer
BNP Paribas Securities Services
08.2011 - 10.2014
Siebel Developer
Banco Best
02.2011 - 06.2011
Oracle and Siebel Support Analyst
ZON Multimedia SA
04.2010 - 01.2011
Oracle and Siebel Developer
Altran SA
03.2009 - 03.2010
Oracle Developer Certified Associate -
Oracle
Oracle Database SQL Expert -
Oracle
Microsoft Project and Project Management courses -
PMI
ISCED5 - Computer Sciences
Instituto Superior Engenharia De Coimbra
ISCED3 - Business Management
Escola Vale De Cambra
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