Ilana Remy
Lachen
Summary
Dynamic and empathetic professional with experience at Läderach and in childcare, adept at resolving conflicts and enhancing customer loyalty. Excelled in customer service and problem-solving, significantly improving customer satisfaction. Skilled in cash handling and fostering strong relationships, demonstrating a professional appearance and teamwork. Achieved notable success in high-pressure environments by prioritizing customer needs and efficient service delivery.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Läderach
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
Childcare Provider
Several Privat Families
03.2018 - 02.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Introduced children to educational games and activities to boost learning.
Education
High School Diploma -
Professional School For Retail And Pharmacy
Niklausstrasse 16, 8006 Zürich09-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Customer assistance
- Store opening and closing
- Money handling
- Product knowledge
- Relationship building
- Professional appearance
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
German
Upper intermediate (B2)
Timeline
Retail Sales Associate
Läderach
08.2021 - Current
Childcare Provider
Several Privat Families
03.2018 - 02.2022
High School Diploma -
Professional School For Retail And Pharmacy
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