Ilaria Goffi
Varese
Summary
The Store Manager role combines people management, operational skills, results orientation and a strong focus on sales and customer service to ensure the success and growth of the store. This requires also leadership skills, a solid orientation towards achieving the objective, a strong communication and ability to build interpersonal relationship. During my experiences I've had the opportunity to consolidate the essential skills in the sector, such as the ability to manage staff, increase sales volumes and problem solving. I consider myself and I am acknowledged as a helpful, reliable and dedicated person.
Overview
17
17
years of professional experience
Work History
Store Manager
Desigual
06.2011 - Current
- Developing and implementing sales strategies to achieve revenue targets;
- Monitoring and controlling KPIs to identify areas for improvement;
- Creating and developing our customer portfolio according to our CRM strategies in order to retain customers and to turn every interaction in a growth opportunity;
- Planning and supervising daily store operations;
- Ensuring compliance with company policies and local regulations;
- Recruiting, training, and developing staff;
- Motivating and managing the team to maximize productivity;
- Organizing work shifts, assigning tasks, and managing permissions and leave for 10 team members;
- Preparing periodic reports for management on a daily and weekly basis;
- Sharing feedback and best practices related to store activities with the sales staff;
- Overseeing and ensuring the quality of sales service and customer experience;
- Optimizing logistics and inventory management: monitoring warehouse stock levels and coordinating with the allocations office for appropriate stock replenishment;
- Creating a direct link with the mall's management and ensuring a stable and communicative relationship.
District Manager
Calzedonia Spagna
01.2009 - 02.2011
- Consultancy for 8 Intimissimi stores (retail and licensing);
- Monitoring the sales trend of the different stores and KPIs analysis of the individual store and of the area;
- Planning, management and budget control with particular attention to margins;
- Definition of sales objectives in agreement with management;
- Achievement of sales and profitably objectives defined by Calzedonia;
- Drafting reports and presentations to share results and improvement initiatives: daily coordination of store managers;
- New opening supervision for new stores;
- Periodic evaluation of both team performance and individual team members;
- Selection and training of new resources assigned to the commercial team;
- Management of the Store Managers teams, overseeing their work and evaluating their performance;
- Development of proposal and action plans to implement the company's business strategies.
Store Manager
Calzedonia Spagna
11.2007 - 01.2009
- Planning of daily, weekly, and monthly activities for the stores;
- Monitoring sales performance and analyzing data;
- Ensuring a high level of customer service while achieving the assigned budget;
- Sharing feedback and best practices related to store activities with the sales staff;
- Preparation of periodic reports for management;
- Organizing work shifts, assigning tasks, and managing permissions and leave for 15 team members;
- Support to the sales force in managing complex issues and resolving issues relating to customer satisfaction.
Sales Assistant
Calzedonia Spagna
05.2007 - 10.2007
- Customer Service: consultancy to customers in choosing the products best suited to their needs;
- Setting up shop windows, shelves and displays inside the store;
- Management of paper and electronic payments and issuing invoices and receipts;
- Conducting warehouse inventories, checking stocks and inventories
Education
Degree - Political science and International relations
Universita' Degli Studi Di Torino
Torino, ItalySkills
- Strong commercial acumen;
- Leadership and team management;
- Capacity of understanding and forecasting trends;
- KPIs analysis, reporting and results orientation;
- Customer portfolio development;
- Use of management software;
- Critical thinking, operational autonomy and decision making skills
Personal Information
Date of Birth: 11/09/81
Dataprotectionconsent
Autorizzo il trattamento dei dati personali contenuti nel mio CV ex art. 13 del decreto legislativo 196/2003 e art. 13 del regolamento UE 2016/679 sulla protezione dei singoli cittadini in merito al trattamento dei dati personali
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Store Manager
Desigual
06.2011 - Current
District Manager
Calzedonia Spagna
01.2009 - 02.2011
Store Manager
Calzedonia Spagna
11.2007 - 01.2009
Sales Assistant
Calzedonia Spagna
05.2007 - 10.2007
Degree - Political science and International relations
Universita' Degli Studi Di Torino
Similar Profiles
Taiba HashimTaiba Hashim
Third Key Holder at DesigualThird Key Holder at Desigual
Giuseppe GuzzoGiuseppe Guzzo
Aide-de-Camp to NATO Corps Commander LTG D’Addari at NATO Rapid Deployable CorpsAide-de-Camp to NATO Corps Commander LTG D’Addari at NATO Rapid Deployable Corps
MARCELO LÓPEZMARCELO LÓPEZ
Pallacanestro Varese at Coordinatore / Preparatore AtleticoPallacanestro Varese at Coordinatore / Preparatore Atletico