Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Events
Timeline
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Ioana Mihaila

Ioana Mihaila

Glattbrugg

Summary

Motivated job seeker excited to seize opportunities, embrace challenges, and enhance skills. Strong desire for personal growth, eager to explore diverse workfields and consider international opportunities. Ready to embark on a journey to expand horizons and make a meaningful impact in the professional realm.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Marriott Hotel
05.2024 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry sorting, washing, drying, and ironing.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Evaluated employee performance and developed improvement plans.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.

Public Area Cleaner

Steigenberger Belvedere
11.2023 - 04.2024
  • Responsible with the daily cleaning of the public area such as Lounge, Reception, public restrooms
  • Refilling the amenities within the public spaces
  • Assisting with the laundry duties when needed
  • Helping the floristic department with preparing the floral arrangements, seasonal decorations (Christmas trees)

Night Auditor

Bürgenstock Hotel & Alpine Spa
06.2022 - 05.2023


  • Greeting guests upon arrival, assisting with check-ins and check-outs, processing payments
  • Skillfully handling costumer complaints
  • Maintaining necessary records and reviewing reports daily
  • Contact : Isaac Saurwein - isaac.saurwein@burgenstockresort.com

Room attendant

Bürgenstock Hotel & Alpine Spa
11.2021 - 05.2022
  • Performing cleaning activities
  • Reporting to the superviers any damages or issues in real time
  • Supervising the work of the external team
  • Contact : Mandy Dorn - mandy.dorn@burgenstockresort.com

Room Attendant

Pretty Green SL
05.2019 - 10.2019
  • Room Attendant during the event: assisiting with the preparations previous and after the event, solving guest demands during their stay

Front Office Receptionist

SC IULIU & AVRAM IMPEX SRL
08.2018 - 05.2019
  • Issuing invoices and processing payments
  • Taking reservations by e'mail or phone
  • Supervising the Housekeeping team

Education

Faculty of Journalism - English Line

Babes Bolyai University
Cluj-Napoca
06.2012

Skills

  • Good Communication
  • Problem-solving attitude
  • Attention to details
  • Positive attitude
  • Easy to adapt to a new environment
  • Ambitious
  • Good time-management
  • Creative
  • Microsoft Office
  • Opera

Languages

Italian
Intermediate (B1)
Spanish
Upper intermediate (B2)
French
Advanced (C1)
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
German
Intermediate (B1)
Portuguese
Elementary (A2)

Hobbies and Interests

Foreign Languages, Interior Design, Reading, Politics, Social Studies, Arts& Crafts

Events

  • World Economic Forum 2024, Davos, Switzerland, Public Area Responsible, Coordinating a team of 4 employees responsible with the cleaning of public spaces during the entire event.
  • World Economic Forum, 01/01/20, Davos, Switzerland

Timeline

Housekeeping Supervisor

Marriott Hotel
05.2024 - Current

Public Area Cleaner

Steigenberger Belvedere
11.2023 - 04.2024

Night Auditor

Bürgenstock Hotel & Alpine Spa
06.2022 - 05.2023

Room attendant

Bürgenstock Hotel & Alpine Spa
11.2021 - 05.2022

Room Attendant

Pretty Green SL
05.2019 - 10.2019

Front Office Receptionist

SC IULIU & AVRAM IMPEX SRL
08.2018 - 05.2019

Faculty of Journalism - English Line

Babes Bolyai University
Ioana Mihaila