Ioana Mihaila
Glattbrugg
Summary
Motivated job seeker excited to seize opportunities, embrace challenges, and enhance skills. Strong desire for personal growth, eager to explore diverse workfields and consider international opportunities. Ready to embark on a journey to expand horizons and make a meaningful impact in the professional realm.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Marriott Hotel
05.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
Public Area Cleaner
Steigenberger Belvedere
11.2023 - 04.2024
- Responsible with the daily cleaning of the public area such as Lounge, Reception, public restrooms
- Refilling the amenities within the public spaces
- Assisting with the laundry duties when needed
- Helping the floristic department with preparing the floral arrangements, seasonal decorations (Christmas trees)
Night Auditor
Bürgenstock Hotel & Alpine Spa
06.2022 - 05.2023
- Greeting guests upon arrival, assisting with check-ins and check-outs, processing payments
- Skillfully handling costumer complaints
- Maintaining necessary records and reviewing reports daily
- Contact : Isaac Saurwein - isaac.saurwein@burgenstockresort.com
Room attendant
Bürgenstock Hotel & Alpine Spa
11.2021 - 05.2022
- Performing cleaning activities
- Reporting to the superviers any damages or issues in real time
- Supervising the work of the external team
- Contact : Mandy Dorn - mandy.dorn@burgenstockresort.com
Room Attendant
Pretty Green SL
05.2019 - 10.2019
- Room Attendant during the event: assisiting with the preparations previous and after the event, solving guest demands during their stay
Front Office Receptionist
SC IULIU & AVRAM IMPEX SRL
08.2018 - 05.2019
- Issuing invoices and processing payments
- Taking reservations by e'mail or phone
- Supervising the Housekeeping team
Education
Faculty of Journalism - English Line
Babes Bolyai University
Cluj-Napoca06.2012
Skills
- Good Communication
- Problem-solving attitude
- Attention to details
- Positive attitude
- Easy to adapt to a new environment
- Ambitious
- Good time-management
- Creative
- Microsoft Office
- Opera
Languages
Italian
Intermediate (B1)
Spanish
Upper intermediate (B2)
French
Advanced (C1)
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
German
Intermediate (B1)
Portuguese
Elementary (A2)
Hobbies and Interests
Foreign Languages, Interior Design, Reading, Politics, Social Studies, Arts& Crafts
Events
- World Economic Forum 2024, Davos, Switzerland, Public Area Responsible, Coordinating a team of 4 employees responsible with the cleaning of public spaces during the entire event.
- World Economic Forum, 01/01/20, Davos, Switzerland
Timeline
Housekeeping Supervisor
Marriott Hotel
05.2024 - Current
Public Area Cleaner
Steigenberger Belvedere
11.2023 - 04.2024
Night Auditor
Bürgenstock Hotel & Alpine Spa
06.2022 - 05.2023
Room attendant
Bürgenstock Hotel & Alpine Spa
11.2021 - 05.2022
Room Attendant
Pretty Green SL
05.2019 - 10.2019
Front Office Receptionist
SC IULIU & AVRAM IMPEX SRL
08.2018 - 05.2019
Faculty of Journalism - English Line
Babes Bolyai University
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