Irene Casanova
Muotathal
Summary
Dynamic leader with a proven track record at Hotel Christiania, excelling in labor management and fostering team collaboration. Demonstrated expertise in maintaining high sanitation standards and enhancing dining experiences. Skilled in food safety compliance and table management, significantly improving operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Operations Manager
Gasthof Zum Goldenen Kreuz
09.2015 - 05.2016
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Responsible for the trainees
- Coordinated with catering staff to deliver food services for special events and functions. Organization of banquets
Restaurant Manager
Restaurant Chez Vrony
06.2014 - 04.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Improved operational efficiency by implementing more effective table management system.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager
Europe Hotel Und Spa
06.2011 - 04.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Responsible for the trainees
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Waitress Supervisor
Hotel Christiania
12.2010 - 04.2011
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress
Hotel Christiania
12.2009 - 11.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Hotel Alpina
08.2009 - 10.2009
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Housekeeping Certificate -
Bildungszentrum Palottis Schiers / GR
7220 Schiers07-2006
Skills
- Labor management
- Sanitation standards
- Food safety compliance
- Reservation handling
- Table management
- Training and mentoring
Additional Information
Further Educations:
- September 2009 - Wine course
- October / November 2009 - Bartending course
- November 2011 - Restaurant management course
Languages:
- German - Mother tongue
- Raeto Romanisch - Mother tongue
- English - Fluent
Timeline
Assistant Restaurant Operations Manager
Gasthof Zum Goldenen Kreuz
09.2015 - 05.2016
Restaurant Manager
Restaurant Chez Vrony
06.2014 - 04.2015
Restaurant Manager
Europe Hotel Und Spa
06.2011 - 04.2014
Waitress Supervisor
Hotel Christiania
12.2010 - 04.2011
Waitress
Hotel Christiania
12.2009 - 11.2010
Waitress
Hotel Alpina
08.2009 - 10.2009
Housekeeping Certificate -
Bildungszentrum Palottis Schiers / GR
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