Iryna Keenan

• Excelled in meeting sales targets, contributing significantly to the overall success of the team.
• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
• Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
• Contributed to company growth by identifying new business opportunities and cross-selling services.
• Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
• Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
• Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Developing and maintaining strong relationships with clients active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines
• Providing high end hospitality service to all our clientele in fashion, jew-ellery & watches sectors
• Following high standards when conducting the selling ceremony to local & international clients
• Client retention, actively acquire new customers and consistently strengthen existing customer relationships
• Capture Customer data into the Company CRM tools, in order to strengthen the long term relationship with clients
• Driving KPI goals, reaching the highest quality of sales and NPS results
• Participation in MTO Fashion Private Events with VIP sector clients
• Constantly being up to date with new trends and collections with trainings
• Actively participating at the Morning Briefings in Boutique
• Helping St. Moritz team at the winter season to implement latest sales strategies and to keep motivation level

• Passionate beauty expert with experience as a promoter and makeup

artist, representing luxury fragrance and makeup brands like Hermès,

Tom Ford, and MAC, Bobbi Brown, Estée Lauder.

• Skilled in showcasing premium products, creating captivating makeup looks, and delivering exceptional customer experiences.

• Combining artistry with deep product knowledge to elevate brand presence and inspire clients.

• Performing at Globus brunches in Bern, Basel & Jelmoli Zürich

• Operation & maintenance of the online shop for selling cars, car-parts &

electronic keys

• Processing and recording of AP transactions and ensure all invoices are

paid accordingly

• Perform various analysis for investors and suppliers

• Run various reports and make sure “paid on time targets” were being met

by vendors

• Dealing with foreign customers & suppliers

• Maintaining customer relationships

• Optimized time management for executives through effective calendar coordination and travel arrangements.
• Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support.
• Developed strong relationships with clients by promptly addressing inquiries, providing accurate information, and facilitating smooth transactions.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Used advanced software to prepare documents, reports, and presentations.
• Organized and updated databases, records and other information resources.
• Created reports, presentations and other materials for executive staff.

• Selling whole range of medical, surgical, dentist & beauty equipment to

private clinics, hospitals & beauty salons

• Establishment, development, and maintenance of a company-owned cus-

tomer database

• Running the store from the opening to a solid number of regular clients

• Good organisation skills, participation in medical & beauty exhibitions

• Representing and promoting the brand at major exhibitions

• Preparation of company documents for participation in tenders

• Marketing research of new trends in medical & beauty branches

• Business trips to medical & beauty exhibitions to discover new trends and

finding suppliers

• Account openings, telephone contact with customers

• Assisting in the pre-and post-processing of customer visits

• Keeping accurate and up-to-date records on client profiles

• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.

• Act as the main point of contact for all banking needs.

• Understand each client’s financial goals, preferences and risk tolerance.

• Ensured compliance with industry regulations and company policies while serving clients “best interests”.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

• Cross-selling products like credit facilities, insurance or real estate services.

• Actively participated in networking events within the industry, expanding professional connections and generating leads.

• Enhanced guest experience by providing exceptional and personalized service during events.
• Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
• Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
• Navigated complex schedules efficiently by prioritizing tasks based on urgency or importance within tight deadlines leading up to each event.
• Served as an ambassador for the venue, promoting its services and facilities to potential clients during events and networking opportunities.
• Participated in team meetings and training sessions, staying current on industry trends and best practices.