Isabel Peláez
Geneve,CH
Summary
As an experienced cleaning professional, I have a solid background in the efficient maintenance of professional and residential spaces, as well as the continuous improvement of the cleaning process. My sense of organization and licking of standards essential to maintain high standards of cleanliness and hygiene. My expertise is reflected in my ability to plan, prioritize and exit tasks efficiently, high pressure and fast pace. My colleagues and clients recognize my exceptional skills on the subject, time management, attention to detail and discretion, qualities that are crucial for a superior quality service. My commitment to excellence is reflected in my ability to constantly exceed expectations, making me an essential asset for any structure to maintain impeccable spaces.
Overview
7
7
years of professional experience
Work History
Hotel Room Attendant
Melia Benidorm
05.2020 - 12.2024
- Make beds with high-quality linens, ensuring perfect folds.Clean and disinfect surfaces, bathrooms and windows.
- Replenish personal hygiene products (soaps, shampoos, creams), towels, bathrobes, slippers, etc. Vacuum and clean carpets or rugs.
- Check the condition of furniture and electronic equipment (lamps, television, coffee maker, minibar).
- Detect any damage or anomaly in the room (burned out light bulbs, stains, noises, etc.) and report it to the maintenance service.
- Place personalized details, such as flower petals, chocolates or welcome notes.
- Ensure that luxury amenities are presented in an aesthetic manner. Clean hallways, elevators, stairs, lobby and other public areas.
- Maintain a discreet but accessible presence for customers, paying attention to personal image (impeccable uniform).
- Work in coordination with the reception, maintenance and supervision service.
- Inform the team about availability or special needs of guests (early check-in, requests for extra pillows, etc.)
- Use eco-friendly cleaning products and implement energy saving and recycling policies.
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
Hostess Receptionist
Sin Sombrero Restaurant
08.2017 - 05.2020
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased security measures by implementing a thorough verification process during check-in, thereby reducing the occurrence of unauthorized access to guest rooms.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
CFC - Certificat fédéral de capacité (CFC) en commerce:
ITEP
Madrid06.2020
Skills
- Time management
- Planning and organization
- Inventory management
- Attention to detail
- Responsibility
- Punctual
- Communication skills
- Resistance
- Agility
- Precautions
Additional Information
- Passion pour la photographie
- Passion pour le cinéma
- Passion pour le natation
- Écologie
- Cuisine
- Arts plastiques
- Pâtisserie
- Gastronomie
- Passion pour le théâtre
- Secouriste
Personnalisé
- Trabajo voluntario para la organización Fundación Amigos de los mayores para ayudar a personas mayores en tareas diarias desde 2021 dos veces por semana.
- Cuidador voluntario de animales, incluyendo alimentación, aseo, mostrando dedicación y un fuerte sentido de responsabilidad desde 2021 dos veces por mes.
Languages
Spanish
Bilingue
English
Courant
French
Notions
Personal Information
Timeline
Hotel Room Attendant
Melia Benidorm
05.2020 - 12.2024
Hostess Receptionist
Sin Sombrero Restaurant
08.2017 - 05.2020
CFC - Certificat fédéral de capacité (CFC) en commerce:
ITEP
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