Ivica ZIVCICOVA
Lausanne
Summary
An enthusiastic and dynamic professional with a natural talent for customer contact and solid administrative experience.
A true coffee lover, I am passionate about the world of specialty coffee and use years of hospitality experience to provide first class, cheerful service that enhances each customer's experience.
Overview
12
12
years of professional experience
Work History
Barista
The Coffee Project
12.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees and merchandise.
- Placing orders and assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista
Sleepy Bear
11.2023 - 06.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Receptionist
Hotel E Caselle, Agnu di Pinu
05.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service. Managing check-in and check-out processes.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Kept accounts in balance and ran daily reports to verify totals.
Receptionist
Les Suites du Nevada
12.2018 - 08.2020
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
Head Waitress
L’Auberge du Pêcheur
04.2018 - 10.2018
- Enhanced dining experience through expert menu knowledge and personalized recommendations
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction
Junior Project Manager
ISC Trans, s.r.o
10.2016 - 01.2018
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Led meetings in French and English with the accounting and human resources teams and our clients.
- Edited reports, letters and bilingual AGM minutes
- Provided documents related to organizational changes within client companies, including powers of attorney, certificates, and license applications
- Monitored project costs
- Improved team collaboration through clear communication and timely feedback on performance.
Executive and Logistic Assistant
ESKAYA, s.r.o
11.2012 - 08.2016
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Coordinated driver dispatch to accomplish international shipments, navigating complex customs requirements and ensuring compliance with import/export regulations.
- Handled high-volume paperwork and processed invoicing and shipping problems.
- Coordinated international travel arrangements and processed travel expenses
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Education
Bachelor’s Degree - Applied Foreign Languages (French And Italian)
University of St. Cyril And Methodius
SlovakiaHigh School Diploma -
Ludovit Winter Hotel Academy
SlovakiaHumanities and Social Sciences
University of Rouen
FranceSkills
- Adaptability and Flexibility
- Time Management
- Verbal and written communication
- Active Listening
- Relationship Building
- Customer Service
- Self Motivation
- Basic accounting
Hobbies
Specialty Coffee: sensory skills, roasting, brewing methods, latte art
Outdoor Activities: Yoga, hiking, running, roller skating, biking
Cultural Interests: exploring new cultures by travelling, reading in foreign languages, listening to podcasts
Languages
Slovak
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Italian
Intermediate (B1)
German
Elementary (A2)
Timeline
Barista
Sleepy Bear
11.2023 - 06.2024
Barista
The Coffee Project
12.2021 - Current
Receptionist
Hotel E Caselle, Agnu di Pinu
05.2021 - 09.2021
Receptionist
Les Suites du Nevada
12.2018 - 08.2020
Head Waitress
L’Auberge du Pêcheur
04.2018 - 10.2018
Junior Project Manager
ISC Trans, s.r.o
10.2016 - 01.2018
Executive and Logistic Assistant
ESKAYA, s.r.o
11.2012 - 08.2016
Bachelor’s Degree - Applied Foreign Languages (French And Italian)
University of St. Cyril And Methodius
High School Diploma -
Ludovit Winter Hotel Academy
Humanities and Social Sciences
University of Rouen
Similar Profiles
Taeyeon KimTaeyeon Kim
Branch Manager at Alchemist Coffee ProjectBranch Manager at Alchemist Coffee Project
Jordan Soto-BennettJordan Soto-Bennett
Barista at Waterview Coffee ProjectBarista at Waterview Coffee Project
John Lloyd AbarquezJohn Lloyd Abarquez
Barista at Highlands CoffeeBarista at Highlands Coffee