JAN EIHOLZER
Head Of The Asylum And Refugee Affairs Department, Canton Of Lucerne
Luzern,Luzern
Summary
As a motivated customer advisor, I bring valuable leadership experience in supporting asylum seekers and a solid education in the tourism sector. My goal is to take on new challenges in an international company that offers development potential. I am particularly interested in positions in Customer Support, Project Coordination, or Team Leadership, where I can fully apply and further develop my skills.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Center Manager
Asylum and Refugee Services
Luzern
12.2023 - Current
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 10 employees.
Supervisor
Asylum and Refugee Services
Luzern
04.2022 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Bartender
Rok Gastro AG
Luzern
07.2021 - 09.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Administrator
Impfzentrum Luzern
Luzern
01.2022 - 03.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
Sales Assistant
Landi Pilatus AG
Luzern
08.2019 - 08.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Assistant
DEPOT CH AG
01.2019 - 07.2019
Sales Assistant
Luzerner Brockenhaus
04.2018 - 12.2018
Sales Assistant
Wärchbrogg Quai 4
04.2016 - 07.2017
Education
Bachelor - Tourism
BZLU Luzern
Luzern 08.2021 - 08.2023
Business Certificate -
Seitz Luzern
Retail Assistant EBA - undefined
KV Luzern
Higher Business Diploma - undefined
BZLU
Skills
Interests
Padel
Hiking
Dining with friends
Traveling
Personal Information
- Date of Birth: 09/26/96
- Nationality: Swiss
Certification
B2 English Certificate
Padel, hiking, going out with friends
Motivated and people-oriented team leader with a Bachelor's degree in Tourism and several years of leadership experience in social services. I combine strong communication skills with a structured, analytical mindset and a high level of responsibility. My approach is solution-focused, empathetic, and well-organized – whether I'm coordinating teams, managing day-to-day operations, or driving projects forward. I thrive in dynamic environments and enjoy working collaboratively to deliver high-quality results. With a strong customer service orientation and a calm presence under pressure, I am well-suited for roles in customer support, project management, and tourism-related client services.
In my free time, I enjoy playing padel, working out at the gym, spending time in nature, and having good meals with friends.
Timeline
Center Manager
Asylum and Refugee Services
12.2023 - Current
Supervisor
Asylum and Refugee Services
04.2022 - 12.2023
Administrator
Impfzentrum Luzern
01.2022 - 03.2022
Bachelor - Tourism
BZLU Luzern
08.2021 - 08.2023
Bartender
Rok Gastro AG
07.2021 - 09.2022
Sales Assistant
Landi Pilatus AG
08.2019 - 08.2021
Sales Assistant
DEPOT CH AG
01.2019 - 07.2019
Sales Assistant
Luzerner Brockenhaus
04.2018 - 12.2018
Sales Assistant
Wärchbrogg Quai 4
04.2016 - 07.2017
Retail Assistant EBA - undefined
KV Luzern
Higher Business Diploma - undefined
BZLU
Business Certificate -
Seitz Luzern
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