Janete Sucuma
Adliswil
Summary
Customer-oriented team member with a strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner. Committed to leaving a great, lasting impression.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Receptionist
Hilton Group
11.2020 - 09.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near the front desk for cleanliness multiple times per shift.
- Checking and checkout.
Bar Attendant
The Midland Group
02.2018 - 04.2020
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Assisted in setting up and breaking down bar area for special events.
Education
Associate of Science - Data Analysis
BME
Coursera 09.2023
Bachelor of Science - Health And Society
Leeds Metropolitan University
Leeds, United Kingdom 07.2023
Skills
- Administrative Support
- File Management
- Invoicing and Billing
- Customer Service
- Room Service
- Cash Handling
Timeline
Hotel Front Desk Receptionist
Hilton Group
11.2020 - 09.2023
Bar Attendant
The Midland Group
02.2018 - 04.2020
Associate of Science - Data Analysis
BME
Bachelor of Science - Health And Society
Leeds Metropolitan University
Similar Profiles
Sarala KandlaguntaSarala Kandlagunta
Sr .Net Developer at Hilton GroupSr .Net Developer at Hilton Group
Felipe FuicaFelipe Fuica
ENGINEER ALL ROUNDER at Hilton GroupENGINEER ALL ROUNDER at Hilton Group
Kelvin EdmondsKelvin Edmonds
Builder at Hilton GroupBuilder at Hilton Group