Janinne Moser
Schlieren
Summary
I'm a proactive and results-driven professional who thrives on tackling new challenges. In my current role, I've successfully implemented innovative ideas to improve processes and deliver high-quality results. Known for my efficiency and organizational skills, I'm dedicated to optimizing outcomes through effective teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Servicepoint & Facility Assistant
ABB Asea Brown Boveri Ltd.
08.2021 - Current
- Serve as point of contact for internal and external employees and customers seeking support and information
- Consult, organize and assist with logistical requirements for events and meetings, including executive and board meetings
- Maintain physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Maintain inventory of office supplies and submit written requests for supplies to keep stock levels even.
- Order, maintain and distribute supplies and inventory.
- Built relationships with vendors to support timely and cost-effective services..
- Provide support and services related to mail and deliveries.
- Main responsibility in various administrative tasks (creating and maintaining process manuals, managing all documents in Microsoft Teams, Invoice Control of all beverage and catering orders)
- Taking over shifts at the reception
Junior Supervisor Front Office
Hotel Schweizerhof Zürich
03.2020 - 07.2021
- Advice and assist guests
- Direct and indirect customer support
- Correspondence management in German and English
- General administrative work in the back office
- Guest relation and complaint management
- Reservation management
Front Office Agent
Hotel Schweizerhof Zürich
08.2019 - 12.2019
Commercial Apprentice Front Office
Hotel Schweizerhof Zürich
08.2018 - 07.2019
Education
Advanced Federal Diploma of Higher Education - Business Administration
KV Business School Zürich
Zurich10.2025
Federal Diploma of Vocational Education And Traini - Commercial Employee
Minerva Business School
Lucerne08.2019
No Degree - Language Stay
St. Giles London Highgate
London2016
Skills
- Customer Service
- Quality Assurance
- Organizational Skills
- Resilience
- Relationship Building
- Efficiency and Effectivity
Certification
CAE
Cambridge Advanced English Diploma, Level C1
ECDL Diplomas
Extensive Knowledge in Microsoft Office Applications
First Aid Certificate
BLS-AED-SRC Generic Provider Certificate
Basic Life Support, Automated External Defibrillator, and Standard First Aid with CPR
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Servicepoint & Facility Assistant
ABB Asea Brown Boveri Ltd.
08.2021 - Current
Junior Supervisor Front Office
Hotel Schweizerhof Zürich
03.2020 - 07.2021
Front Office Agent
Hotel Schweizerhof Zürich
08.2019 - 12.2019
Commercial Apprentice Front Office
Hotel Schweizerhof Zürich
08.2018 - 07.2019
Advanced Federal Diploma of Higher Education - Business Administration
KV Business School Zürich
Federal Diploma of Vocational Education And Traini - Commercial Employee
Minerva Business School
No Degree - Language Stay
St. Giles London Highgate
CAE
Cambridge Advanced English Diploma, Level C1
ECDL Diplomas
Extensive Knowledge in Microsoft Office Applications
First Aid Certificate
BLS-AED-SRC Generic Provider Certificate
Basic Life Support, Automated External Defibrillator, and Standard First Aid with CPR
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