Janniffar Charistina
Senior sales associate
Chandigarh
Summary
Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Organized, detail-oriented, and experienced in adequately handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. Several years of experience in various retail settings with a proven track record of job success.
Knowledgeable digital marketing with solid foundation in digital marketing strategies and campaign management. Successfully implemented online marketing initiatives, leading to improved brand visibility and customer engagement. Demonstrated expertise in SEO optimization and social media marketing.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Digital Marketing Executive
Cordilakare Pvt Ltd
BANGALORE
11.2024 - 04.2025
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Grew social media following with strategic outreach efforts, influencer partnerships, and engaging content curation.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement by [Number]%.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Created email blast campaigns to target key customers.
- Expanded market reach by researching new channels, identifying emerging trends, and capitalizing on growth opportunities.
- Monitored and analyzed market and competitor metrics to inform digital marketing strategies.
- Scaled digital marketing operations by creating and maintaining comprehensive documentation, process maps, and standardized procedures.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that aligned with overall business objectives.
- Oversaw marketing expenditures and coordinated department workflow to meet deadlines under budget.
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
Sr. SALES EXECUTIVE
THEIASHUB PRIVATE LIMITED
Chandigarh
04.2023 - 10.2024
- Build and maintain relationships with clients.
- Create compelling sales pitches.
- Sell the company's products and services.
- Complete all paperwork relating to a sale.
- Perform research on the competition's services.
- Reach out to potential clients to inform them about our products and services.
SALES EXECUTIVE + CUSTOMER SUPPORT
PREPLADDER PRIVATE LIMITED
Chandigarh
04.2022 - 02.2023
- Average resolution time is the average time it takes to solve all tickets over a specified time range.
- Resolving customer complaints brought to your attention.
- I possess excellent product knowledge to enhance customer support.
- Handling customer questions, inquiries, and complaints.
- Managing the sales process through specific software programs.
- Building and maintaining a CRM database.
- Meeting daily, weekly, and monthly sales targets.
- Participating in sales team meetings.
SENIOR SALES ASSOCIATE
LEARNING ROUTES PRIVATE LIMITED
Chandigarh
06.2020 - 11.2021
- Setting sales goals and developing sales strategies.
- Researching prospects and generating leads.
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Managing the sales process through specific software programs.
- Building and maintaining a CRM database.
- Meeting daily, weekly, and monthly sales targets.
- Participating in sales team meetings.
EDUCATIONAL COUNSELLOR
HITBULLS EYE PRIVATE LIMITED
Chandigarh
02.2019 - 04.2020
- Setting sales goals and developing sales strategies.
- Researching prospects and generating leads.
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Managing the sales process through specific software programs.
- Building and maintaining a CRM database.
- Meeting daily, weekly, and monthly sales targets.
- I am participating in sales team meetings.
- A Guidance Counselor is a professional who works in schools or other educational institutions.
- Providing academic, personal, and career advice to students.
- Help examine their students' potential skills to build their self-esteem for success in their future endeavors.
Education
PERFORMANCE MARKETING DIPLOMA -
YOUNG URBAN PROJECT
Chandigarh, India 05.2023 - 12.2023
DIGITAL MARKETING - Digital Marketing
WEBLIQUID
Chandigarh, India 07.2022 - 07.2023
Master of Arts - Economics
PANJAB UNIVERSITY
Chandigarh, India 07.2017 - 05.2019
Bachelor of Arts -
PANJAB UNIVERSITY
Chandigarh, India 07.2014 - 05.2017
Skills
- Digital Marketing
- Performance Marketing
- Key Performance Indicators (KPIs)
Google analytics
Landing page design
Digital branding strategies
E-commerce marketing
Timeline
Digital Marketing Executive
Cordilakare Pvt Ltd
11.2024 - 04.2025
PERFORMANCE MARKETING DIPLOMA -
YOUNG URBAN PROJECT
05.2023 - 12.2023
Sr. SALES EXECUTIVE
THEIASHUB PRIVATE LIMITED
04.2023 - 10.2024
DIGITAL MARKETING - Digital Marketing
WEBLIQUID
07.2022 - 07.2023
SALES EXECUTIVE + CUSTOMER SUPPORT
PREPLADDER PRIVATE LIMITED
04.2022 - 02.2023
SENIOR SALES ASSOCIATE
LEARNING ROUTES PRIVATE LIMITED
06.2020 - 11.2021
EDUCATIONAL COUNSELLOR
HITBULLS EYE PRIVATE LIMITED
02.2019 - 04.2020
Master of Arts - Economics
PANJAB UNIVERSITY
07.2017 - 05.2019
Bachelor of Arts -
PANJAB UNIVERSITY
07.2014 - 05.2017
Similar Profiles
Sudarshan PSudarshan P
MIS & Finance Executive at Amazon Development center India Pvt Ltd (Account) Starcrest services Pvt Ltd (On role)MIS & Finance Executive at Amazon Development center India Pvt Ltd (Account) Starcrest services Pvt Ltd (On role)
Jayesh SutharJayesh Suthar
Financial Analyst at Coforge Solutions Pvt Ltd, Client - Nomura Services India Pvt LtdFinancial Analyst at Coforge Solutions Pvt Ltd, Client - Nomura Services India Pvt Ltd
Anita NairAnita Nair
Customer Support Manager at Captivo Consultancy Pvt Ltd/ Smartwise Tech Pvt LtdCustomer Support Manager at Captivo Consultancy Pvt Ltd/ Smartwise Tech Pvt Ltd
Jyoti SainiJyoti Saini
Sr. Corporate Agency Manager at HDFC LifeSr. Corporate Agency Manager at HDFC Life
Amreen RandhawaAmreen Randhawa
Copywriting Intern at Obladi CreativesCopywriting Intern at Obladi Creatives