Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE SKILLS
Timeline
Generic
Jasmin Furrer

Jasmin Furrer

Summary

Organized professional prepared for this role with solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Flight Attendant

Emirates Airlines
08.2022 - Current
  • With Emirates Airlines, I developed strong customer service and organizational skills while working in a fast-paced, multicultural environment. I took pride in managing a variety of tasks, communicating effectively with diverse customers and colleagues, and staying calm under pressure. This experience strengthened my ability to deliver attentive, high-quality service in every situation.
  • Delivered exceptional in-flight service in a premium, fast-paced international environment with a focus on professionalism, safety, and hospitality
  • Developed strong time management and organizational skills through back-to-back long-haul operations and procedural adherence
  • Assisted in resolving passenger issues promptly, enhancing overall travel experience and satisfaction.
  • Assisted passengers from diverse cultural backgrounds with empathy and discretion, adapting service style to individual needs
  • Handled guest concerns and requests with a calm and solution-oriented mindset, often under pressure and time constraints
  • Supported team coordination and onboard logistics, ensuring efficient workflows and seamless collaboration with colleagues across departments
  • Contributed to a seamless travel experience by coordinating closely with team members and ground staff
  • Balanced multiple tasks efficiently in a fast-paced environment without compromising service quality
  • Developed a sharp eye for detail, strong emotional intelligence, and a proactive approach to guest satisfaction

Personal Assistant & Office Administrator

Nordwand Group
08.2021 - 07.2022
  • At Nordwand, I was the go-to person for all things admin in a fast-paced environment. I supported a full team of 10+ consultants and worked closely with the two managing partners, taking full ownership of their scheduling, travel, inbox management, and day-to-day admin.
  • Prepared and coordinated 35+ meetings per month, from client calls and candidate interviews to internal sessions, juggling last-minute changes and time zone differences using Outlook, Teams, and Google Calendar
  • Booked and arranged monthly travel (flights, hotels, transport) for both partners, including detailed itineraries and last minute changes
  • Drafted, reviewed, and formatted 60+ incoming emails per week, flagging important messages, handling follow-ups across clients, candidates and team and staying ahead of priorities
  • Supported business development by preparing presentations and formatting documents for client use.
  • Managed expense claims, tracked invoices, and ensured timely submissions
  • Handled confidential information and sensitive communications with discretion and professionalism.
  • Acted as the first point of contact on behalf of the partners when they were unavailable, responding to internal and external queries professionally
  • Jumped in whenever needed, taking on ad hoc admin, last minute scheduling, or project support
  • Managed complex calendars, scheduling meetings and coordinating travel arrangements for executives.
  • Supported weekly internal meetings by preparing agendas, taking notes when needed, and following up on action points
  • Maintained appropriate filing of personal and professional documentation.

Office Administrator

Nordwand Group
09.2019 - 07.2021
  • As Office Administrator, I supported the daily operations, working closely with a team of 10+ consultants and both managing partners. I handled everything from vendor coordination and teams logistics to internal support and office upkeep, keeping things organized and running smoothly behind the scenes.
  • Managed the day to day running of the office supporting the team of 10+ consultants and ensuring they had everything they needed to work efficiently
  • Handled incoming and outgoing correspondence, including 60+ emails weekly, coordinating responses, chasing replies, and keeping communication organized
  • Oversaw office supplies, kitchen stock, IT equipment, and general inventory - keeping everything well-stocked and within budget
  • Helped onboard new team members, setting up workstations, logins, access, and making sure they felt supported from day one
  • Scheduled internal meetings and team events, sent out reminders, booked rooms, and kept calendars aligned using Outlook and Teams
  • Managed internal filing systems and digital folders, keeping everything structured across Google Drive and shared drives
  • Provided general admin support to both managing partners and senior consultants, formatting documents, proofreading, and assisting with internal communication.
  • Supported ad hoc recruitment tasks when needed, including formatting 15+ CVs per week and helping prepare shortlists for clients

Senior Sales Assistant

Nahundfein
08.2016 - 08.2019
  • Delivered outstanding customer service in a premium retail environment, serving both local and international customers.
  • Independently managed product orders and stock replenishment, ensuring smooth day-to-day operations.
  • Coordinated customer orders and delivery logistics, maintaining accuracy and timely communication.
  • Oversaw preparation and organization of catering services for private and corporate events.
  • Supported and guided apprentices during their training period.
  • Handled special customer requests with care and attention to detail, ensuring high satisfaction.
  • Helped maintain a friendly, service-focused atmosphere aligned with the shop's commitment to quality.
  • Quickly resolved customer questions and concerns with patience and a positive attitude.
  • Adapted quickly to changing needs by taking on a variety of tasks to support the team and keep the shop running smoothly.
  • Managed inventory levels to ensure optimal product availability and minimize stockouts.
  • Trained and mentored junior sales staff to enhance team performance and customer service skills.

Education

Bachelor of Arts - PR & Communication

IU University of Applied Sciences
01-2028

High School Diploma -

Schule Kappeli
Zurich, Switzerland
01-2015

Business Diploma

Schule Benedict
Zurich, Switzerland
01-2022

Skills

  • Discretion and confidentiality
  • Microsoft office proficiency
  • File and database management
  • Scheduling & Calendar Management
  • Multitasking and organization
  • Time management
  • Strong communication skills
  • Detail-oriented mindset
  • Dedicated team player
  • Document preparation
  • Exceptional organization
  • Office administration

Certification

  • Digital Marketing, Semrush Academy - 2025
  • SEO, Semrush Academy - 2025
  • Canva for work, Canva - 2025
  • Marketing with Canva, Canva - 2025

LANGUAGE SKILLS

(Swiss) German
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Intermediate (B1)

Timeline

Flight Attendant

Emirates Airlines
08.2022 - Current

Personal Assistant & Office Administrator

Nordwand Group
08.2021 - 07.2022

Office Administrator

Nordwand Group
09.2019 - 07.2021

Senior Sales Assistant

Nahundfein
08.2016 - 08.2019

Bachelor of Arts - PR & Communication

IU University of Applied Sciences

High School Diploma -

Schule Kappeli

Business Diploma

Schule Benedict

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Jasmin Furrer