Jasvir Kaur

• Gather, analyze, and document technical requirements, translating them into clear specifications for implementation within Apps and other Systems.
• Collaborate with cross-functional teams throughout the full Systems Development Life Cycle (SDLC) to facilitate successful project delivery.
• Conduct Business Process Reengineering to optimize workflows and enhance system efficiency.
• Provide post-go-live technical support, ensuring the effective configuration and application of multiple functional modules.
• Work closely with developers and Technical Support to resolve Service Requests (SRs) in a timely manner.
• Design and write comprehensive technical specification documents that guide development efforts.
• Maintain flexibility and adaptability in a fast-paced, changing environment, demonstrating strong analytical and problem-solving skills.
• Cultivate strong interpersonal relationships and communicate effectively in both written and verbal formats, ensuring clarity among stakeholders.

Experience in Design and Project Management Tools

• Proficient in using Figma for creating and maintaining wireframes and high-fidelity designs, ensuring a user-centered approach to design.
• Skilled in preparing interactive prototypes and design specifications that effectively communicate concepts and user flows to stakeholders.
• Experienced in utilizing Microsoft Project for project planning, tracking progress, and managing resources to ensure timely delivery of initiatives.
• Proficient in Microsoft Visio for creating detailed process diagrams and flowcharts that visualize complex workflows and system interactions.
• Advanced skills in Microsoft Excel for data analysis, reporting, and creating dashboards to monitor project metrics.
• Strong competency in Microsoft Word for developing comprehensive documentation, including project plans and status reports.
• Expertise in Microsoft PowerPoint for crafting compelling presentations that effectively convey project updates and design concepts to diverse audiences.
• Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.

• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.