Jay Nicole Wiggett

- Customer Service advisor for TKMaxx handling incoming customer calls, complaints, answering enquiries, providing information and troubleshooting problems.

- Provided quality and personalised responses to a wide variety of customers (both internal and external)

- Aimed to resolve queries first time whenever possible and updated and maintained system records, ensuring the relevant information and approval had been provided

- Performed administrative duties, such as manual processes, data entry to help gain customer insight and improve customer processes

- Liaised with key internal departments where required to ensure a swift resolution of customer problems.

- Adhered to customer confidentiality guidance and data protection legislation

- Worked within key targets/ KPI's set by the business

- Received an Amazon Echo for my performance.

- Handled customer queries across different platforms, including Social Media, Email and Live Chat.

- Ensured queries were answered with the aim of a first time resolution.

- Liaised with delivery partners and other teams across the business to obtain the ideal outcomes for the customers.
- Ensured that queries are responded to within the agreed response time.
- Achieved KPI’s whilst maintaining excellent quality.

- Monitored trends across the social media channels and collated data when it comes to patterns with customer queries and customer feedback.
- Worked as part of a supportive team to accomplish customer resolution.

• Conducted viewings with potential purchasers.
• Took on new instructions and communicated terms of business.
• Generated new leads from telesales.
• Compiled property descriptions to load to the website.
• Answered general queries and negotiated between vendors and purchasers.
• Managed customer relationships by keeping in regular contact.

Babycinno's Coffee was a business we set up in May 2018 which served Barista Coffee from a converted van at events across Hertfordshire/London. I learnt a lot in this time about how to start up a business and working under pressure in fast paced environments.

• Entrepreneurship, Logistics, licensing and legalities, stock takes, brand designs, marketing, client sourcing, accounting, set up and set down of equipment, barista at the events.

• I worked part time on a temporary basis at Audi and BMW showrooms as a receptionist and welcoming customers into the building.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.