Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeseth Griffith

Naples

Summary

Hello! I'm a driven, strategy-focused self starter with top-notch communication skills who has consistently excelled on the Motus Vehicle Support team - both with our customers and within the organization. I'm excited to bring my ideas for process improvement, tenacious problem solving skills, and support experience to the team as the newest Operations Enablement Specialist.

Overview

8
8
years of professional experience

Work History

Vehicle Support Specialist

Motus, LLC
05.2024 - Current
  • Learned the foundation of our business and became a guide on Motus’ suite of products in the support function for our end users and administrators.
  • Tracked end user and administrator behaviors, habits, motivations and frustrations via phone, email, and chat conversations ensuring positive outcomes with Motus products and processes.
  • Excelled in challenging conversations and escalations, earning trust of Team Leads to start assisting with new hire training and shadowing by month three in my role.
  • Selected by leaders to assist in various special projects including ideating ticket queue reduction strategies with Director of Operations during periods of record ticket volumes, and being designated as an SME for our Alorica support teams.
  • Collaborated with leaders on Implementations, Solutions, Integrations, and Operations teams to develop and implement support strategy for Amazon's pilot program with Motus.
  • Used feedback loop to identify and help resolve inefficiencies in operational workflows for the Amazon pilot program's custom processes.


Project Manager

Consultant
01.2020 - Current
  • Develop detailed project plans, schedules, and budgets, leveraging project management software to monitor progress and facilitate updates.
  • Provide valuable market research, competitive analyses, and insights on shifting market trends to clients.
  • Lead a cross-functional team of 5 professionals, delegating tasks, overseeing work, and offering guidance to ensure timely project completion.
  • Streamline clients' administrative workload by implementing systems for repetitive tasks associated with newly incorporated projects/processes.
  • Accomplishments
  • Designed branding assets, marketing materials, launch text campaigns, set up estimate & invoicing functions, and conduct research for 10+ referral-based clients.
  • Successfully launched, executed, and completed 4 social media and email marketing campaigns on time and within budget for small business clients.
  • Recruited 8 employees and vendor partners for 3 clients.

Business Development Representative

Motus, LLC
11.2022 - 04.2023
  • Developed and executed strategies to secure discovery meetings with decision-makers using tools such as ZoomInfo, Salesforce, LinkedIn, and Outreach.
  • Created compelling value-based messaging for cold prospecting sequences.
  • Conducted lead research, identify needs, and persuade decision-makers.
  • Offered consultative support to customers regarding service offering, market trends, and industry standards.
  • Continuously enhanced sales skills, product knowledge, and understanding of target personas through training and self-study.
  • Collaborated with leadership to shape and refine the sales process and strategy, exceeding weekly outreach goals six times during the training ramp-up period.
  • Collaborate with the marketing team to evaluate the effectiveness of marketing campaigns.

Operations Specialist

Milend, Inc.
01.2021 - 01.2022
  • Company Overview: Mortgage Co.
  • Redesigned end-to-end pipeline workflow for small team, increasing average monthly sales from 6 loans to 9.
  • Identified and helped eliminate communication barriers between customers, the loan officer, & processing & underwriting teams, reducing loan closing timeframe by 21%.
  • Improved pipeline efficiency and fostered teamwork by creating and implementing collaborative CRM tools and sales cadence strategies; selected to train & mentor new-hires in my role.
  • Accomplishments
  • Helped sales team to consistently surpass quotas and made President's Club for 3 out of 4 quarters.
  • Helped develop and successfully implement knowledge transfer processes for onboarding and training new loan officers and assistants.

UX Strategist (Contract)

Kopolo
03.2021 - 10.2021
  • Company Overview: Travel & Lifestyle Startup
  • Conducted dozens of user interviews and presented visually compelling findings from synthesized research for business stakeholders to refine direction for MVP.
  • Designed low and high fidelity wireframes of MVP, created prototypes and ran usability tests, then used insights to iterate product features and functions.
  • Collaborated with engineering, biz ops teams and external stakeholders in agile environment during the design process, maintaining project scope clarity and mitigating time-consuming hand off challenges.
  • Accomplishments
  • Phase 2 of product launch accelerated by two weeks as a direct result of redesigning our design process and with research I presented.

Business Operations Manager, Co-founder

Benchmark Ventures
01.2017 - 01.2019
  • Company Overview: Residential Real Estate Acquisitions
  • Consulted with city officials, fellow investors and homeowners in target zip codes to develop an understanding of stakeholder needs and motivations. Used insight from that research to drive long-term community-focused property acquisition strategy in NW and SW Atlanta areas.
  • Responsible for development and implementation of efficient, scalable operating systems.
  • Created business roadmap and defined organization’s KPIs and other success metrics.
  • Accomplishments
  • Developed and re-developed lead prospecting and sales program based on emerging market trends. Trained reps on cold outreach strategies resulting in sales team converting an average of 23% more leads in 2018 than 2017.
  • Grew the firm from 2-7 persons consisting of administrative assistants, operations personnel and salespersons.

Education

BS - Sociology

Kennesaw State University
Kennesaw, GA

Skills

  • Zendesk, Five9, Highspot, Next Gen and Legacy Platforms
  • Research & Analysis
  • Presentation and Facilitation Skills
  • Certified Scrum Master
  • Project Planning & Execution
  • UX Research
  • Collaboration
  • Time & Budget Management
  • Process Improvement
  • Team-Building
  • Stakeholder Communication
  • Conflict Resolution

Timeline

Vehicle Support Specialist

Motus, LLC
05.2024 - Current

Business Development Representative

Motus, LLC
11.2022 - 04.2023

UX Strategist (Contract)

Kopolo
03.2021 - 10.2021

Operations Specialist

Milend, Inc.
01.2021 - 01.2022

Project Manager

Consultant
01.2020 - Current

Business Operations Manager, Co-founder

Benchmark Ventures
01.2017 - 01.2019

BS - Sociology

Kennesaw State University

Similar Profiles

CREATE PROFILE
Jeseth Griffith