Jiajun Guan
GuangZhou
Summary
Customer-focused professional with a strong track record of delivering high-standard customer service while adhering to operational rules and procedures. Fluent in English, Mandarin, and Cantonese, with the ability to build lasting client relationships. A cautious and responsible candidate, skilled in cash handling, POS machine operation, and financial data management. Fast learner, adaptable to fast-paced environments, and able to handle pressure while maintaining high-quality work. Comfortable with daily routines, committed to ensuring accuracy, transaction compliance, and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Store management Trainee
Sungiven Food North America
09.2022 - 12.2024
- Delivered exceptional customer service in English, Mandarin, and Cantonese, ensuring a positive and efficient client experience, while strictly adhering to operational standards
- Effectively resolved customer complaints and managed a team of 10+ employees, fostering brand loyalty, improving customer engagement, and enhancing overall sales efficiency
- Demonstrated strong cash management skills by handling daily cash transactions with precision, ensuring accuracy in POS operations, and overseeing store revenue management
- Occasionally advised customers on product selections, helping to drive sales and increase department revenue
- Developed weekly sales strategies, resulting in a 7.94% YoY increase in grocery department revenue, and ranked #1 in net sales per square foot among 8 stores for 12 consecutive months
Sales Internship
Agricultural Bank of China
01.2019 - 04.2019
- Assisted clients with inquiries and guided them in using self-service machines in the bank lobby, ensuring a smooth and positive customer experience
- Referred clients to financial advisors and customer relationship managers for more complex financial services and account management
- Supported the preparation of materials for client meetings, demonstrating attention to detail and organizational skills
- Contributed to team efforts by assisting with daily administrative tasks, enhancing operational efficiency
Education
Master of Science - Finance
Concordia University, John Molson School of Business
Montreal, QC09.2022
Bachelor of Commerce - Finance
Carleton University
Ottawa, ON08-2018
Skills
- Fluent in English (GMAT 600), Mandarin, and Cantonese (Native)
- Strong customer service & communication skills
- Cash handling & POS machine operation, ensuring transaction accuracy
- Product recommendations & customer needs identification
- Problem-solving & issue resolution
- Abundant financial knowledge, with a solid foundation in financial analysis, CFA Level 1 Candidate
- Proficient in MS Office (Excel, Word, PowerPoint), financial data management & reporting
Activities
Part-Time Teaching Assistant
Concordia University, John Molson School of Business, Montreal, QC (2020)
- Assisted students with academic inquiries and coursework
- Evaluated assignments and provided guidance on financial concepts
Timeline
Store management Trainee
Sungiven Food North America
09.2022 - 12.2024
Sales Internship
Agricultural Bank of China
01.2019 - 04.2019
Master of Science - Finance
Concordia University, John Molson School of Business
Bachelor of Commerce - Finance
Carleton University
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