Summary
Overview
Work History
Education
Skills
Accomplishments
Languages / IT
Hobbies and Interests
Training
Certification
Timeline
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JOANNA GILBY

JOANNA GILBY

Summary

  • Highly accomplished Head of Group Support with >19 years experience in financial service industry
  • Organised
  • Efficient
  • Client focused
  • Solution-oriented
  • Experience within complex international environments
  • Quick learner
  • Teamplayer
  • Strategically thinking
  • Adaptible

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Head of Professional Service

Crealogix AG
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Head of Group Support

Crealogix AG
07.2023 - 07.2024
  • Increased team productivity by implementing efficient project management strategies.
  • Spearheaded successful negotiations with vendors, securing favorable contracts that resulted in cost savings without sacrificing quality.
  • Developed and executed strategic plans to achieve company growth objectives.
  • Established a culture of continuous improvement through employee training and development initiatives.
  • Implemented data-driven decision-making processes to guide future business strategy.
  • Restructured underperforming departments to better align with overall business goals, leading to increased efficiency and output.
  • Enhanced customer satisfaction rates with the implementation of quality control measures.

Head of Support Central, Eastern, Nothern Europe

Crealogix AG
07.2022 - 07.2023
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Head of Support Central and Eastern Europe

Crealogix AG
11.2019 - 07.2022
  • Creating and implementing a global Support Strategy
  • Establishing KPI Reporting
  • Managing regional and global Support Teams (internal & external)
  • Monitoring the Support Services budget
  • Establishing/maintaining constructive customer relationships incl. conducting service review meetings
  • Managing customer escalations

Senior Business Project Manager – Digitization

Credit Suisse
04.2016 - 11.2019
  • Prioritizing and maintaining requests and development backlog (in Jira) for change requests to Online Banking, CRM platform and vendor products
  • Managing stakeholder expectations, communicating project progress and creating release notes
  • Identifying and mitigating risks and dependencies
  • Organizing and executing User Acceptance Tests

IT Project Manager- FX/PM Trading and Pricing & Tariffs

Credit Suisse
04.2011 - 04.2016
  • Managing roll-out of new software on various platforms (SQL, .Net, Host/T24) in Switzerland and Singapore from various stakeholders (Business, Regulatory, IT Teams)
  • Managing onshore, nearshore and offshore Scrum teams in Switzerland, Poland and India
  • Raising and tracking incidents and change requests in ServiceNow (incident and change management)

Business Engineer- FX/PM Trading

Credit Suisse
03.2007 - 03.2011
  • Managing Business Requests for the Sales team
  • Responsible for the documentation of the business requirements
  • Ensuring the correct implementation of business requirements (quality assurance)

Processing and Investigations for Banknote Trading

Credit Suisse
03.2000 - 02.2007
  • 01/2004 - 02/2007 as Line Manager (5 team members)
  • 07/2003 - 12/2003 Short-term assignment at Credit Suisse First Boston, London

Cerberus AG (Today: Siemens)
09.1997 - 08.1998
  • Producing Surge Protectors and Smoke-Detectors

Education

BSc (hons) - Computing and Mathematical Sciences

The Open University
08.2007

Interdisciplinary Sciences (Physics, Chemistry, Mathematics)

Eidgenossische Technische Hochschule (ETH), Zurich
11.1999

Matura - Typus B (inkl. Latein)

Gymnasium Theresianum, Ingenbohl (SZ)
07.1997

Skills

  • Project-Management
  • Line-Management
  • Business Engineering
  • SCRUM
  • Excellent communication
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable

Accomplishments

  • Used Microsoft Excel to develop tracking spreadsheets.

Languages / IT

English | mother tongue
German | mother tongue
French | good
Microsoft Office | expert
Jira/Confluence/ServiceNow | expert
ITIL4 | good
Java/SQL/.Net | reading good

Hobbies and Interests

1993 - current: Latin-/Ballroom dancing, 1995 - 1999: Squad leader and Regional leader Blauring/Jungwacht, Zurich Nord & Bulach, Other Interests: Literature and Traveling

Training

  • Project Management
  • CS-CDF Agile Lifecycle: Product Owner
  • CS-CDF Agile Lifecycle: Scrum Masters
  • Project Management 1 + 2
  • Project Foundation
  • Business Engineering
  • Requirements Engineering (Foundation & Advanced)
  • BA-Logical Data Modeling
  • Effort Estimations with Use Cases
  • CMMI - Process In-depth Requirements Engineering
  • Other
  • 1B Banking Level 1 -3 for IT Professionals
  • PE- Leverage your Personal Impact
  • Effective Teamwork (M4)
  • Line Management 1 - 3
  • Lean Six-Sigma Yellow Belt
  • ITIL 4 Foundation

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Head of Professional Service

Crealogix AG
08.2024 - Current

Head of Group Support

Crealogix AG
07.2023 - 07.2024

Head of Support Central, Eastern, Nothern Europe

Crealogix AG
07.2022 - 07.2023

Head of Support Central and Eastern Europe

Crealogix AG
11.2019 - 07.2022

Senior Business Project Manager – Digitization

Credit Suisse
04.2016 - 11.2019

IT Project Manager- FX/PM Trading and Pricing & Tariffs

Credit Suisse
04.2011 - 04.2016

Business Engineer- FX/PM Trading

Credit Suisse
03.2007 - 03.2011

Processing and Investigations for Banknote Trading

Credit Suisse
03.2000 - 02.2007

Cerberus AG (Today: Siemens)
09.1997 - 08.1998

Interdisciplinary Sciences (Physics, Chemistry, Mathematics)

Eidgenossische Technische Hochschule (ETH), Zurich

Matura - Typus B (inkl. Latein)

Gymnasium Theresianum, Ingenbohl (SZ)

BSc (hons) - Computing and Mathematical Sciences

The Open University

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