JOELLE BEJJANI
Kӧniz,BE
Summary
Dynamic and motivated professional seeking a part-time role that offers engaging challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to delivering high-quality results in fast-paced environments and fostering positive relationships with colleagues and clients. Eager to contribute to team success through innovative solutions and a proactive approach to overcoming obstacles. Ready to embrace new opportunities for growth and development within a collaborative setting.
Overview
12
12
years of professional experience
Work History
Resettlement Expert
ICMC, Deployee for UNHCR MENA Protection Service Regional Bureau
Amman, Jordan (Remote)
04.2021 - 06.2025
- Focal Point for the resettlement and durable solutions units for North Africa Operations.
- Training caseworkers and other staff on resettlement interviews and drafting Resettlement Registration forms (RRFs) and other related activities.
- Providing technical oversight for North-Africa operations on specific and complex cases.
- Preparing reports and assessments for operations.
- Conducting missions (on site) for analysis and training.
- Liaising with other units within the Regional Bureau on specific cases requiring multi-unit intervention.
- Reviewing RRFs from operations in the MENA region and providing guidance to caseworkers.
Resettlement Expert
Danish Refugee Council Deployee, UNHCR Libya
Tripoli, Libya
10.2020 - 02.2021
- Interviewing refugees and drafting RRFs for submission to a resettlement country.
- Participating in the resettlement panel in order to decide which cases can proceed for resettlement processing.
- Liaising with colleagues in other unit in order to refer cases for further follow-up.
- Working effectively in fast-paced environments in order to deliver despite tight deadlines.
Senior Resettlement Assistant
UNHCR, Lebanon
Tripoli, Lebanon
04.2018 - 10.2020
- Conducting resettlement interviews, drafting RRFs to be submitted for resettlement countries.
- Managing the Identification unit and reviewing ID forms.
- Participating in BID (Best Interest Determination) panels for unaccompanied and separated minors.
- Participating in multi-unit panel deciding on refugee assistance allocations and referral to other processes.
- Mentoring and training junior staff, fostering a collaborative environment and enhancing team performance.
- Conducting phone screening interviews for refugees that are in the resettlement pipeline.
Resettlement Associate
UNHCR Lebanon
Zahlé, Lebanon
04.2018 - 01.2019
- Supervising and managing the Identification team within the resettlement unit. ( consisting of 5 people).
- Reviewing ID forms and making decisions regarding the interviewed cases.
- Focal point for internal referrals for resettlement.
- Focal point for cases requiring BID (best interest determination) and attending BID panels.
- Acting as OIC (Officer in Charge) whenever the resettlement officer is absent.
- Mentoring and training colleagues under my supervision on best practices in case management, interviewing techniques and documentation processes.
- Analyzing gaps and areas of improvement in the resettlement process and working towards finding satisfactory solutions.
- Fostering team spirit through team building activities.
Senior Resettlement Assistant
UNHCR Lebanon
Beirut, Lebanon
04.2015 - 03.2018
- Focal point for all resettlement selection missions coming from Norway, Switzerland, Sweden, France, Ireland, Belgium and many other countries. This entails coordination with the members of the missions and their respective embassies in Lebanon in order to organize and prepare for the mission.
- Coordinating with IOM (International Organization for Migration) on all logistical preparations, such as venue booking, transportation of refugees and finding interpreters.
- Coordination with local authorities (General Security Office) for exit procedures for refugees departing to resettlement countries after being accepted.
- Follow-up on withdrawal of cases and updated RRFs with the regional office (MENA).
- Interviewing refugees for resettlement submissions.
- Conducting counseling sessions with refugees and providing them with information regarding their cases.
Resettlement Interpreter Assistant
UNHCR Lebanon
Beirut, Lebanon
07.2013 - 03.2015
- Interpretation of resettlement interviews (Arabic/ English and Arabic/ French).
- Translation of documents needed for the files.
- Scheduling cases for interviews.
- Updating physical files.
- Updating the Data Base ProGress.
- Other clerical tasks as requested.
Education
Bachelors Degree - Translation and Languages
USEK university
06.2013
Masters Degree (DEA) - Interpretation
USEK university
06.2011
Skills
- Friendly, positive attitude and good interpersonal skills
- Problem-solving
- Prioritization and effective time management
- Flexible and adaptable
- Multitasking
- Excellent communication skills
- Organizational skills
LANGUAGES
ARABIC Native
FRENCH Proficient
ENGLISH Proficient
GERMAN Intermediate
Certifications
- UN programme on the prevention of harassment, sexual harrassment and abuse of authority UNHCR
- ICT Information Security Awarness Training UNHCR
- Protection induction programme UNHCR
- Prevention of Sexual Exploitation and abuse UNHCR
- Resettlement Learning Program UNHCR
- RSD Learning Program UNHCR
- Interviewing for Protection Learning Program UNHCR
Timeline
Resettlement Expert
ICMC, Deployee for UNHCR MENA Protection Service Regional Bureau
04.2021 - 06.2025
Resettlement Expert
Danish Refugee Council Deployee, UNHCR Libya
10.2020 - 02.2021
Senior Resettlement Assistant
UNHCR, Lebanon
04.2018 - 10.2020
Resettlement Associate
UNHCR Lebanon
04.2018 - 01.2019
Senior Resettlement Assistant
UNHCR Lebanon
04.2015 - 03.2018
Resettlement Interpreter Assistant
UNHCR Lebanon
07.2013 - 03.2015
Masters Degree (DEA) - Interpretation
USEK university
Bachelors Degree - Translation and Languages
USEK university